Unknown Error has occured. Using Onn 4k Pro with Eero

Support & Troubleshooting
1

Update1: Called Tablo Support, (Didn’t think anyone would actually answer but they did) they suggested deleting the Tablo app from the Onn device and re-installing it. Will try that this evening and report back.

Update2: Re-installed Table on the Onn device still get the same issue.

Tablo was working okay at first. I started getting Unknown Error has occured using Onn 4k Pro. The other TV which has the Tablo app built in seems to work better but sometimes circles. I also use Eero. Has anyone else experienced this or found a solution?

2

I’ve seen that twice on a onn 4K streaming box. Each time was on a channel that had spotty reception. If your error is the same as mine, just dismiss the error (retry) and everything will proceed OK.

1 Like
3

Thanks, the reception is good. I suspect it related to either the Onn or Eero device. 90% of the time I have to reboot the tablo before using.

4

There have been numerous people having an issue while using an Eero network with their Tablo. I’m not sure if any of them have been “resolved”… but with a little digging on here you might find a trick that works.

1 Like
5

I have seen Eero questions tossed around here as well. I will say that I switch to Frontier Fiber in April and that came with Eero equipment, plus I have added two additional mesh nodes, and I have had no problems at all… but that is just my experience.

1 Like
6

Thanks. I did dig though several. I had high hopes for something called “Reservations & Port Forwarding” but that did not help. I’ll contact Eero again. Tablo’s only suggestion was to re-install the app on the Onn device, which I did to no avail. Not giving up yet :).

7

@TonyL, have you tried wiring the ONN device to the eero? Maybe it’s a wireless thing. What model eero(s) do you use and how far apart is the eero from the ONN box?

1 Like
8

Good to know, wondering if it’s the combination of Onn and Eero. I see a suggestion from exwxman95 below. I’ll try that.

9

Good Point. I’ll try that tonight. It sometimes takes a day before it goes to “Unknown Error”.

10

My house it mostly Roku, but I do have one ONN device. Again, works fine on my setup.

1 Like
11

I tried all the suggestions above, but still not working. What I find is that it usually plays two or three seconds of what was previously being watched then displays “Unkown Error”. I did find that if I clear the Tablo Cache from the Onn device or do “stop device” from Onn. It works fine, but I have to do that every time.