Tablo firmware: 2.2.54.
iOS clients: 2.0.0 (74)
Apple TV client 2.0.0 (74)
I’ve been experiencing this issue on a major network nightly news program. I believe it started sometime in September.
As of this moment in early November, there were nearly 100 duplicate show entries within the “shows” page of the library on all clients including Apple TV and iOS. Yesterday, I could select the first of the duplicate show—not recording but the show itself—entries on iOS and view recorded episodes. Selecting any other of the duplicate show entries never responded and only displayed a spinning progress wheel. When opening the first duplicate show entry, deleting all recorded entries never worked. But I could manually select each show for deletion.
After deleting all episodes manually via iOS, the duplicate/phantom entries remain. I am unable to open the program either within the library or within the guide to manage future recordings. I’m just stuck recording the 30 minute news program each and every weekday and wearing out the external hard drive.
When using the Apple TV client, the error appears even more catastrophic. Opening the “shows” and “all recordings” menus within the library results in the app crashing.
As far as troubleshooting, I have deleted all Tablo client apps, rebooted the devices, and reinstalled the clients. I have rebooted the Tablo itself. I have unselected the offending channel, saved the channel lineup, re-added the channel, and manually updated the guide data. I also performed and saved a channel scan. Nothing has resolved this issue.
Does anyone have any guidance?