TV gets great connectivity but TABLO- no channels found

We have a high end outdoor antenna. Our LG TV gets 30 channels, clear as a bell. I purchased a new quad TABLO (had an older one never could get it to connect to our WIFI). Connects to our internet just fine, but scan using the very same coax connection finds 0 channels. Thoughts?

Is your internet working? If yes, then Tablo may be bad.

If internet is slow or coming in and out then it won’t pick up the channels.

There isn’t really any relationship between internet connectivity and Over Ther Air channels.

Thanks so much. I actually got on with support and they are working on the issue. Didn’t realize that I needed to connect back with their server to get correct metadata and see the channels