Trying to Enable Tablo Connect Port Forwarding

Support & Troubleshooting
1

I am trying to enable the Tablo Connect option on my Android (ASUS Transformer TF300T) running V4.2.1.  My router is an ATT NVG589.  In the IP allocation tab, I assigned a Fixed IP to my Tablo.  Lets say it is 123.123.1.70.  I then went to the FIREWALL tab and subtab NAT/Gaming, then added Custom Services.

Service name is MyTablo

Global Port Range say - 11111, 11112, 11113

Base Host Port is - 11111

Protocol using TCP/UDP. 

I then add that connection in the "Hosted Applications" page with "MyTablo" that I just set up and select my Tablo device.

No matter what I do it keeps saying I need to manually configure the 3 ports.  I'm not a "Network" guy so any help is appreciated.  thanks


2

Also, which ports should I be entering, the “Public ports” or the Private"  I tried to use the Private but one the numbers was in the 8800’s and my router said it was outside the scope of something at 7800? I believe

3

@crm1975 I’d have to see your router to be sure (feel free to send a screenshot directly) but I’m fairly certain you need to change your Base Host Port to the Tablo’s specified ports. 


So, each port mapping would look something like:
Global Porta range: 11111:11111
Base Host Port: 80 (Tablo’s port 80, not yours).
Then select your device as the ‘hosted application’.

4

What exactly do you need from me to see if my settings are correct.  In Tablo Connect lets say my settings are, in order

I made up the Public/private ports but assume they are

100 / 80

200 / 443

300 / 8887

I the NAT/Gaming Firewall section,  My Global port range is 100 to 300.  The BASE PORT I have as 100 since that is what is port 80.  I have the protocol set to TCP/UDP.  Should I set it to TCP or UDP only?

At this point in Tablo Connect I have a Green Check by the "443" port but 80 and 8887 are Red Exclamations.

Any help is appreciated.  Thanks

5

@crm1975 


Can you send me an email with a screenshot of your router and your Tablo’s MAC? I’ll send out a list of instructions for you.
6

@TabloSupport - I responded to your last email with my MAC and a few screen shots.  hopefully that is what you needed, if not let me know and I can send different one.  Thanks


7

@TabloSupport, waiting to start up our remote session, how do I get you the code? 

8

@crm1975 Sorry - didn’t see your message here. We’ve since connected.

9

It’s been working good ever since we got it working last Friday.  Great customer service.  thanks alot

10

@crm1975

Glad to hear you got it working - and thanks for letting us all know you’re satisfied with the CS.

11

I’ve been trying to get my tablo connect working for a while. I moved it to the other side of the house to a repeater router and now my tablo connect is broken. Yes I tried turning tablo connect and back on. I am stumped trying to set up port forwarding because it won’t find my tablo on the network. when I use my tablos ip address it acts like it’s not there. Maybe this is because its on a repeater router. im trying furisously to get this working and im having issues

12

I dont know if i should set up port forwarding on my repeater router, the one my tablo is connected to, or the other one. both seem to fail

13

You have a second router in the loop? Does this second router have its own DHCP server and assign it’s own Internal IPs?

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