The Channel / Guide issue is bordering on ridiculous

Support & Troubleshooting
1

Weeks after the software issues and channel issues came up they are still not resolved.
I have worked through every “solution” provided here, by support, over the phone, etc.

Guide is not displaying correct channel lineup info, or no info at all (I only have 10 channels selected).

New channels pop up randomly or removed channels come back.
Why are you happy to provide new channels when you can’t get the old ones to work?

I’m ready to start demanding refunds or payment for my time in being a test subject.

I understand that sh*t happens, but come on…

If these issues don’t get fixed soon, I see a class action coming.

2

Hello @DBarajas. I don’t remember seeing your specific issues about your guide data. Would you mind including your list of Guide-related issues or link to where they’re described in the forum?

3

I just bought this in Feb and of course it’s no longer able to return to store or I would.

All this started with the software issue 3 weeks ago, and is getting worse.

I have researched and done all the “solutions” provided here, with no success.

I have called in, and all I get is “we’re working on it”.

Getting very old.. with no solution

4

Well, now I’m having an issue updating my Guide too. I just removed 4-5 FAST channels and clicked Save and Continue and it’s taking a few lifetimes (in computer time) to save. I’m on my 2nd try to get the Guide updated because it didn’t quite work the first time.

I believe this is why a browser app would come in handy - I would hope it would (should) remove many of the problems we see with a device-specific Tablo app when doing configuration.

Okay, so the Guide finished updating 4-5 minutes later so I go back in to look, and the channels are still selected. No error, no update, nothing.

I wonder if we just need to submit a support request for this.

5

We’ve reached out to support.

Would you consider reaching out to again? If you do, please DM us the email you used to contact support and the ticket number you received. We’ll tag them accordingly.

6

It took 2 tries on the new roku release. On the previous version of the roku app you could just de-select them and save and they would disappear. This time I had to rescan and de-select and save 2 times before they disappeared.

Of course if tablo would stop auto adding FAST channels and adding their golden channels at the live tv grid without a rescan I wouldn’t have to be spending time removing them.

7

So ultimately the “fix” was to change zip code.. ??

Which doesn’t make any sense, since it worked fine before the major software snafu
and I’m in a major metropolitan area and all the zip codes get the same feeds??

Oh well.. it appears to be “fixed” for now..

We shall see…

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