Thanks for the help

I figured out my issue. Thanks for the suggestions

Does performing a new channel scan find any channels?

Sounds like it might be DOA. One other long shot thing to try would be a new power supply (Tablo sells them for $12).

What kind of Tablo does your mom have? 2 or 4 tuner?
If not too old, maybe Tablo could do something.

Also, does bringing up the Tablo with no hard drive attached make any difference? Tablo will play Live TV without a hard drive.

Not sure if this would affect it but try clicking refresh in your guide subscription.
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don’t you first have to have channels to get guide data to associate with them?

Yeah sounds logical. It’s been a long time since I had to do that refresh thing, can’t remember why. Just throwing it out there.

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Does it have an internet connection for access to channel availablity?