Terrible Customer Service

[CarbonCompound]

Playback Failed error Case ID 467765

I posted this over the weekend. I haven’t heard from anyone. I also called your Customer Service number, who gave me a Case ID. However, that Case ID is pretty useless because when I reference it to another agent, they don’t have a clue what I’m talking about. Could somebody please give me a call? I don’t want Customer Service by email. It’s a waste of my time because those emails generally provide troubleshooting tips that I’ve already tried. And when I reply to that email to tell them that I…