TCL Roku TV and Tablo 4th Gen

Support & Troubleshooting
1

1.) TCL Roku 55" TV works with Tablo 4th Gen

2.) TCL Roku 43" TV (Model 43S515 does not connect to Tablo. I installed the app and after starting the app I get TABLO blue screen with the “Getting the latest shows and movies…” Thats as far as I can go. I can sit there for hours. So far I did the following with no resolution:

-Factory Reset TCL TV and updated to lasted firmware.
-Tried wired and wireless configuration and speed test normal.

  • Check IP address of TV and its the same subnet of Tablo
  • Roku TV Firmware 14.1.14 / Tablo Firmware 2.2.54
  • Email Tablo Support (no respond)
  • I also did a factory reset on Tablo, firmware update.

Help!

2

I switched away from hosted app in my TV to an external Roku Ultra with ethernet and it has worked very well. I was Samsung mind you (so no Roku OS in TV) but the Samsung Tablo app is terrible. Tablo running on external Roku Ultras (three of them) and it works great.

I also have one TV running on a cheaper Roku Express 4k+ (via WiFi) and it works very well too.

I wonder if memory and cpu contraints in the TCL so hinder the Roku OS that it can’t run the Tablo app well enough. You could try deleting unused apps in the TV to free up memory to see if that helps. I do that just to reduce clutter on the home page.

3

I would make sure you downloaded the right Tablo Roku APP. There is a Gen4 and a Legacy APP.

Also your Tablo and Roku updated to the newest firmware/app?

Confirm on a laptop that you at least ping the devices across the network. Also it has good ping times.

4

Deleted all unused App. Only Three Apps remaining with Tablo App. No resolution.

GTE

5

I am using the Tablo Gen4 App. Tablo and Roku running on latest firmware. Tablo and TCL TV is responding to pings. FYI Tablo is working just fine on the other TCL 55 inch TV, they are all on the same router network and all are responding to pings. I tried wired and wireless connection on the TCL 43 TV, same issue. I dont see it as a network connection issue since other Apps on work fine other than Tablo on the TCL 43 inch TV.

FYI…Tablo works on my phone and tablet.

GTE

1 Like
6

Do you have a lot of channels checked in the Tablo channels list? If so, try unchecking most of them.

7

Hello,

Sorry you’re running into this.

Check and see what network your TCL Roku 43" is connected to. If it’s linked to a “guest” network as opposed to your main one, that might be what’s causing these problems.

8

There is no guest network here, it is a wired connection to one router. It does not work with wireless as well. This might be a “TV problem”, I am not so sure. I need another TV to test the theory but again all my other Apps (Netflix, Hulu and Prime work fine).

GTE

9

If you would, try deleting and reinstalling the Roku App. Bad data may be stuck in it.

Do you have more than one router? Your Tablo might be connected to a different one.

If your TV is on the same router and clearing out and reinstalling the app doesn’t resolve the issue, consider contacting our technical support team.

10

Did all you suggested but no lock. Only got one router. Contact tech support via email early on, no respond. That is why I am here.

Anyway. I borrowed a Amazon Fire Stick TV and plug it to spare HDMI. Installed Tablo 4th Gen for Amazon TV and Tablo works just fine. I thinking its a TCL Roku TV 43 inch problem but since Tablo works on my TCL Roku 55 inch TV… I am just so confuse. Thanks to all. I might be returning Tablo.

GTE

11

Sorry that didn’t work @GTE ,

We know you reached out to our technical support team earlier. Would you do so again? We’d like to take a closer look.

If you do, please use this form. Afterwards, please DM us the email you used to contact them and/or the ticket number.

1 Like