Tablo wont respond when HD is hooked up (Solved)

Support & Troubleshooting
1

I first was getting an odd error. So I figured on rebooting the device and then it just got stuck where it blinks and never stops and don’t respond. If I unplug the HD it will boot up. So I thought maybe the HD was bad, but I plug the HD into my computer and the DATA on the drive is good. I even did a check for any corruptions on the drive which was easy as I use linux as my OS and the portioning if I recall is an ext4. Anyone else have this issue?

SOLVED
Turns out even though the Ext HD I have is selfpowered. The issue was the power supply to the Tablo. I found a power supply I had that was same voltage plug etc and it now works correctly again. Possibly not enough power to process the HD or to power the USB itself who knows. I will update this if it quits immediately working again.

2

I have not seen a problem like that on mine. It sure sounds like a problem between the Tablo and the drive. Have you tried swapping the cable?

3

How old is the HD? What brand, model. Some people had a problem with drives that draw too much current that loads down the power supply.

There is a list of drives somewhere on the tablo site that are known to work. Someone here might privide a link.

4

Thank you for the quick reply. It is a self powered drive I purchased a case and put in an enterprise grade drive. It has worked over a year before this. I notice some reports on the Gen3 units where the power supply was wearing out and not allowing the USB port to work. I am wondering maybe that is the problem I am having is the power supply and not the unit itself. I have a new Gen4 coming to see what happens with it when I plug it into the drive.

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5

You cannot move you existing HD to a new Tablo and retain the saved content (one of the sad flaws in the Tablo). The drive is somehow “paired” to its original device. I seem to remember it prompts you to reformat the drive.

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6

Good to know I just found a compatible power supply and it works came right up. So apparently its the power supply that is bad and not the Tablo unit itself.

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