I am a new Tablo user and am having trouble accessing it remotely. I set up my Tablo a couple weeks ago without any problems at all, using the Adroid app on my Samsung Tab 4 tablet. I have been using it in my home with the tablet and also with my Amazon Firestick and it works fine. One thing I was particularly delighted by was that the “Remote Access” button is checked, there are no error messages, and it states “Your Tablo is ready for remote access”. (I travel a lot & have 2 homes, and remote access is the primary reason I chose Tablo over other OTA DVRs)
Unfortunately, I just went on a trip and attempted for the first time to connect to my Tablo (using my tablet) in 12 different locations (hotels, airports, etc.). Each time it gets stuck on “connecting” and the little circle spins, but it never connects. Finally it times-out and says it was unable to connect. I'm back home now, the Tablo is working fine, and the "Remote Access" box is still checked.
I am not technically sophisticated, but could you please walk me through how to troubleshoot this so that I can connect to my Tablo remotely from either my andriod tablet or my firestick?
I don’t know if this information is relevant but my home WiFi network (where the Tablo is connected) is CenturyLink DSL using a ZyXel PK5001Z modem/router.
Thank you for your assistance.