Tablo Support Resource - TabloTV.com/status

Announcements
1

Hi Tablo family -

The newly improved Tablo Status page at tablotv.com/status is an important tool for 4th Generation Tablo device owners.

It provides a quick overview of the current state of key Tablo server infrastructure and your own Tablo device(s), making it easier to identify issues and determine appropriate troubleshooting steps.

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You can read more about this resource and how it works on the Tablo Knowledge Base:
https://support.tablotv.com/hc/en-us/articles/42019721302036-Where-Can-I-Get-Information-About-the-Status-of-My-Tablo-Device-or-the-Tablo-Servers

We encourage you to bookmark tablotv.com/status now, but you can also access it anytime from the footer of the Tablo website:

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If you have questions about the My Status page, see incorrect information about your Tablo device reported, or have suggestions for improvement, please let us know below.

2 Likes
2

I’ve been out of town for a few weeks. Is this page newly updated? What a great, new feature on this Status page. More info about this updated page.

Question for @TabloTV - it says in the Status page article that both Gen4 and Legacy Tablos will be visible on this page. I’m not seeing my OG Legacy - only the Gen4 is displayed.

1 Like
3

yes it’s a great idea :clap::clap:

4

It does look updated. Mine lists my currently Gen 4, and my old one that burnt out a few weeks ago. I wonder is there is some way to remove that old one from this status page.

5

I also only see my 4 Gen and not my legacy Tablo.

6

I see my legacy and both gen 4s

7

Only beta testers will see their legacy Tablo details reflected at this time.

We’ve amended the Knowledge Base to reflect this.

1 Like
9

Very nice! Keep up the good work :grinning_face:

10

@TabloTV - would it be helpful to have the firmware version of the unit(s) on this page, too?

11

Isn’t one of the major problems with the gen 4 is it’s constant desire to phone home. And tablo said they were going to reduce this dependency. I primarily use legacy. I haven’t connected to my unit with a gen 4 app in 36+ hours. Yet the status page says the unit phoned home 3 hours ago.

I decided to not wait for a tablo fix I unplugged the unit.

12

Okay, this is weird… The status page says that I have two Tablo, one is my new one which is running just fine. The other is my old one that fried about six weeks ago (I would like to know how to remove that old one from my status page).

Here is the weird part, it says that my dead one checked in only one day ago. That one is burned out, and hasn’t been plugged in to either power or my network for more than a month.

Curious…

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13

Good suggestion! Will ask the team if that’s possible.


@KGBnut - Weird. Will investigate.

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14

Maybe tablo should detail now much it’s reduced the number of times it phones home and the touches points in the code where it happens.

If I don’t have any FAST channels selected in my channel list, besides the guide server, why would my tablo software need/require Tablo Critical Server Infrastructure, Tablo Content Infrastructure, or Tablo Authentication Infrastructure. All I need is a guide update every 13 days.

And I don’t think my gen 4 checked in 4 minutes ago. It’s unplugged.

2 Likes
15

What does “Loading Tablo devices …” mean?

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16

@Ron1 - Thanks for flagging. This should be fixed now.

17

My Tablo Model shows Undefined.

19

@wysiwyggin - Can you try looking again? The issue should be corrected.

2 Likes
20

It’s updated, thank you.

21

FYI…

My Tablo Status page is listing an additional unknown “April’s Table”???