TabloInTheCity:
So, one customer’s advice is to either tell us the clear roadmap you are following to fix this (pull back the curtain, as difficult as this is, and let us know really, in detail, where you are), or, tell us that you don’t know what’s wrong, but outline the kinds of steps you are taking (other than asking for bug reports) and what your fallback is if you cannot resolve it by X date.
I would like to see an official bug tracker that would allow users to know if an issue they are experiencing is already known and documented - ideally with some info on resolution as I stated here:
Can Nuvyyo please provide a comprehensive plan to address the current crop of issues that have come up since the major Tablo firmware re-write? I can only imagine you are working on these issues, but I can’t find anything published that tracks the bugs with any official statement of how/when they are being addressed and some issues have been going on for multiple months. In my humble opinion, a centralized bug tracker would seem to be in order at this point vs. occasional responses to forum posts.