Tablo no longer playing any recordings

Support & Troubleshooting
1

My original 2-tuner Tablo has stopped playing recordings.

Player Error
Could not play recording

This happens to recordings I’ve definitely watched before and more recent previously unwatched ones. And as of tonight all Live TV fails due to Player Error Weak Signal…which is interesting because the Quad Tuner Tablo that I have right next to it that uses the same antenna can show channels just fine. But really its the recordings that are the concern (I have the quad turner Tablo for new things). If I remember correctly I had this problem in the past and remedied the problem by rebooting (disconnecting the 2-tuner tablo for a minute) twice a day. However, that does not seem to help anymore.

I’ve had this 2-tuner one forever (a couple of months after Tablo went live). Is it finally dead? Are my recordings lost for good? Is there any hope?

2

It could be that your hard drive failed. Are you able to get to the Settings page for the OG Tablo using this link?

3

I can get to the settings page from the tablo android or Windows apps. But using a browser I get the message about my version of chrome being a problem.

4

You may need to contact Support for troubleshooting from here.

https://support.tablotv.com/hc/en-us