I have rebooted the Tablo. I even unchecked and re-checked Remote Access in the iPhone app to make sure all the ports were forwarded and the Tablo reports it is ready for remote access. However, I cannot connect remotely.
We haven’t been able to reproduce this on our end. What behaviour are you seeing when you try to connect remotely? Do you get an error message, or just the ‘Connecting’ screen?
Tablo Connect is also not working a previously paired computer either (Chrome browser). Did you all update the my.tablotv.com website as well? If yes, then either the update did it. If not, then maybe something is wrong with the Tablo servers and negotiation of the remote connection.
Also the GUI is wrong, I do have commercial skip enabled on my Tablo. The Roku has it set to On but the iPhone app reports it as unchecked. See screenshot.
The app still doesn’t work with Verizon because of the ip6 change that was made last year by Verizon. I was hoping that would be fixed but I guess not. I’ve had a support case open on this for several months.
That’s interesting to hear. I’m in Hopkins, MN. Turn off your WiFi and then go to https://www.whatismyip.com. Does it look similar to mine below? I purposely removed some digits for privacy reasons.
" Tablo Connect is also not working a previously paired computer either (Chrome browser). Did you all update the [my.tablotv.com](http://my.tablotv.com) website as well?"
I think it was Tuesday in the middle of the day that my.tablotv.com was updated. Even for non-remote connect using Chrome my.tablotv.com worked around 8:30AM PDT but by around 2:30PM PDT it wouldn’t even load.
For a few years there has been an on going issue when they have a major update to the cloud app. Someone probably updated the version check in the cloud app.
If you use an older OS the version of Chrome is frozen (not updated). Thus when the cloud app starts it checks the Chrome version, etc.
There is definitely a bug in this app version. Commercial skip is enabled as it is reported as set to On on my Roku and of course com skip is being generated for recordings. However, the iPhone app reported this morning it was enabled with a check mark (see AM screenshot). Now I connect with same iPhone and the feature is unchecked (but com skip is enabled). So it is incorrectly reporting I have com skip turned off which I don’t see. See both screenshots.
And yes, Tablo Connect still won’t connect on the iPhone or iPad. I have unchecked and rechecked Tablo Connect twice now. The ports are definitely forwarded properly because another annoyance when you uncheck and recheck the box Tablo cycles ports so I had to manually set them to the previous range. I’ll note on my iPhone I have tried 2 different remote wireless networks and my LTE data so that’s 3 different internet connections.