Tablo goes down when Internet goes down

Support & Troubleshooting
1

If my Internet goes down why does my Tablo go down as well? Shouldn’t itstill work if the wWiFi is up?

2

Tablo doesn’t need an internet connection to work with Roku, but I think it depends on the device.

3

The iPad app and the Roku apps do not need an internet connection to work. But all the others make a call to http://my.tablotv.com to start the connection, and that does require the internet to be working.

It is a noted issue with the Tablo, and hopefully there will be a workaround someday.

2 Likes
4

I do have ROKU but it always goes down

5

So just for fun, I pulled the ethernet cable connecting my modem to my router to make sure there is no Internet, then I tried accessing Tablo on my FireTV. And I am happy to report that I can connect to Tablo and watch Live TV when there is no Live Internet connection. Great Job @TabloTV

6

FYI - We did add network discovery to apps that previously relied on a live internet connection. You just need to be connected to the Tablo before the web goes down.

7

This affected me over the weekend. My internet went down, and I couldn’t get connected to my Tablo from my laptop. The good news is that my provider found a bad cable, so this should not be as bad of a problem for me going forward. However, I live in FL, and lightning is a big factor here. This whole idea of having to have an internet connection just to watch something that is already recorded just seems completely wrong to me.

1 Like
8

If my internet goes down, what am I supposed to do - talk to my family ???

9