Tablo Gen 4 and Samsung Smart TV

So fed up with Tablo Gen 4. Over a month has gone by and no help from Tablo on my issue.

@TabloTV - Sorry this is happening. Are you a first-time customer with Tablo? It may take a little while to get the bugs worked out, but I assure you itā€™s a good product. I mostly love ours, but there are times when it can be a pill.

Not a first time customer. Been with Tablo about 5 years now. The product is good when it works. When it doesnā€™t and Iā€™ve tried everything that I read and know, then itā€™s very disappointing and disheartening.

Any support from Tablo is about useless and Iā€™m left to fend for myself.

Would love to know of anything else thatā€™s available that works.

Perhaps someone can come up with a better ā€œmouse trapā€?

What issue(s) are you having? Can you send us your general setup and what the issue is?

The issue Iā€™m having is ā€¦ā€¦ after turning off tv and turning back on Tablo will not load. Just keeps spinning circle. I either have to try to exit Tablo, clear cache or restart my 2019 Samsung Smart TV to get Tablo to load.

According to Table tech support they said itā€™s a MESH issue but, I connect my Tablo via ethernet cable and not WiFI.

I think theyā€™re talking about your smart TV.
Itā€™s wirelessly connected, right?

However, I bet the problem doesnā€™t go away even if your smart TV connected via ethernet, too.

Itā€™s probably the smart TV OS, or the Tablo app.

Hereā€™s a quick test you can do without rewiring anything.
Switch your Tablo from wired to wireless.
I donā€™t know the steps for a gen 4, but years ago I had occassional issues with my Tablo OG, and Roku both being hardwired to the router.

I know, weird, but true.
Now, both are wireless, and I donā€™t have issues.

It is not wirelessly connected. Itā€™s connected through ethernet cable.

Even more reason to try going wireless on both.
I know it doesnā€™t sound like a good idea, but itā€™s been working for me for years.

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Thanksā€¦ will try. Iā€™ve got nothing to lose at this point. :slight_smile:

Exactly!

I would try exiting the Tablo app before turning of the TV. No hung connections left that way.

Iā€™ll add my comment here while youā€™re checking your network settings - we have an Orbi mesh X4200 to which our 2 Tablo devices (Gen4 and Legacy) are hardwired. We have to use wifi (not wired) on our Roku 4850X, otherwise we have the same issue you have (loading the Gen4 app).

Ours appears to be working fine when the Tablo units are hardwired and the Roku is using wifi. Give that a try too, if youā€™d like to keep the Ethernet speed to your Tablo.

Let us know your results when you get a chance. Hope this works out for you. :+1::+1:

Really appreciate all the suggestions. I will post an update.

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Unfortunately none of the suggestions worked.

I had a similar experience (spin or just crash) on the iOS Tablo v4 app a while back where all of my other platforms ran their respective Tablo v4 app just fine. What I did to resolve it was to go into Settings and change my Channel Lineup by adding/removing channels from the list so that the Tablo v4 had to rewrite (not just update) the channel guide. After I did that, the iOS app started working again so I changed the Channel Lineup back to what it was before and the iOS app still worked.

BTW, I have a 2019 Samsung HDTV and itā€™s currently running the Tablo v4 app version 1.4 just fine. Iā€™m still waiting for the new 1.5x version of the Tablo v4 app to be pushed to my Samsung HDTV though.

We donā€™t really use the TabloTV app on our Samsung TV but have it loaded ā€˜for emergenciesā€™. I checked and ours is still 1.4.0, too.

UPDATE:
Want to thank all of you for your time and help with my issue. For reasonā€™s I canā€™t explain, over the last 24 hours Tablo is now working as it should. Here is what I did that may have lead up to the ā€œfixā€.

  • Instead of ethernet connection for Samsung TV and Tablo, I switched both to WIFI connections.
  • As suggested by @DaWeav, I did change the channel line up by adding and removing channels and then going back to my original channels.

Strangely enough, during this process I also installed a ROKU 4k stick to my Samsung Smart TV. On the ROKU stick Tablo worked great. I did however, go back to using the Samsung platform (to keep it simple with the remotes) and now working as it should.

I sincerely thank this forum and group of people who have taken the time to help me. I can only hope my experience will help someone else down the road. :slight_smile:

A word to Tablo Tech Supportā€¦ this is what good tech support looks like.

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