Yep! That is one of my gripes with the Tablo. How and why did they let that get through quality control?
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Having to reformat the drive stinks. So if you have a Tablo go bad, like this issue, you lose all your recorded content, that’s not good. There should be a way to recover it.
I agree about the quality of the Tablo, this should not have happened. I was a Tivo user for many years. Never had any issues with the hardware starting with the first gen Tivo’s, no issue. The only issue I had with Tivo was the updates in the middle of recording a TV show, was not good.
I like the Tablo, but if this one goes south, I will not buy another one. And the fact there is no way to recover recorded content, is almost a deal killer.
Thanks again to everyone that helped and had comments, this is a good forum …
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Final Status of my issue - Second Day the New Tablo is working as it should. I had to remove the used partition on the external HD and reformat losing almost 4 terabytes of recorded content (Not a happy Camber), It’s just an indexing issue, seems like Tablo would have a utility that would restore the HD indexes so the new Tablo could see the old content. This is a bug as I see it.
Tablo support closed the issue I reported as resolved, After I found the issue and fixed it. And I paid for a second Tablo after only 3 months of use. There was NO help from Tablo Support.
For now I will give it another try, if this one fails, I’m done with Tablo and back to Tivo.
Again Thanks to everyone for all your help and comments. And the very good postings where I found good info on taking care of the HD issue.
Again Thanks …
Your original tablo has a one year warranty. If you have purchase documentation you should be able to get a replacement.
Work with customer service department.
Thanks for the information about the warranty, I will check into that. I’m surprised that Tablo support did not tell me this. When I made the request I indicated the Tablo was about 3-4 months old.
Thanks again for the help and info
Thanks again for the info, I have contacted Tablo support about the Warranty, I will post the results after I hear back from them.
Thanks Again
Well, I just received an email from Tablo Support, NO Warranty because I would not give them access to my home network, what a deal. To Summarize
- Bought Tablo about 3 months ago to include a 8 Terabyte HD
- 3 Months later the Roku App is having issues connecting to the Tablo
- Contact Tablo support, give them Firmware Data for both Tablo and Roku, Model Numbers etc.
- I turn on Roku logging, Roku not getting requests to connect from Tablo.
- Buy new Tablo, Issue fixed Roku happy again
- I send all info to Tablo support, they close the issue
- Find out that I can not recover the Recorded content on the HD due to a failed Tablo, Have to reformat the drive and lose all recorded content
- Send request to Tablo about Warranty
- Get a reply from Tablo support that becuase I would not allow them to remote into my personal home network, there will be NO Warranty
Did I get everything … From the comments it sounds like the issue I was having is not an isolated problem, others are having similar of the same issue. Seems like Tablo would want my old Tablo device to help debug the issue. But NO, all I receive is “NO Warranty For You”,
My old Tivo is sounding better all the time …
Very Frustrating …
Again, Thank You to all the help and comments from the readers of this forum. Big Help !!! Sometimes if you want real support for a product you need to reach out to others on Forums like this … Thanks
I had this exact same thing happen to me about four months ago and had a similar exchange with support with the final suggestion being to do a hard reset. Having Fire sticks that still play well with Tablo I didn’t opt to format my drive and factory reset the unit, but I’m glad you found a solution that works!