Tablo 4th Gen Lost Bears Game

Support & Troubleshooting
1

Hi
I am afraid that I have stumbled upon a serious bug.
I was watching the Bears Game, about 30 minutes behind, when I encountered a never ending buffering out of no where. I regularly see occasional buffering but usually clears up within seconds.

This time, I gave up on waiting it out and went back to the home screen. The Bears game was gone. Not in the library at all. It appears to have been deleted somehow.

This is unacceptable.

btw, I am running a Chromecast 4K with Google TV, external USB 2 drive enclosure with a 1TB SSD. Seems to buffer less when I power the drive externally.

I purchased my Tablo 10 days ago and am generally thrilled with it. I signed up for the Beta program over a week ago and am still waiting…

2

Just to confirm you have good wireless signal to your ChromeCast? Download WiFi Analyzer on your Android phone or download inSSIDer on your laptop and run it. Look for your SSID and see what signal strength is. Anything below -73 is the start of low signal.

You Tablo wireless or hard wired?

Do you have decent RF signal coming to the Tablo? Do you have an external amp hook up?

1 Like
3

Were you watching the game? Or were you recording the game?

4

The questions already mentioned are excellent ones and will help us figure out what happened.

We’l look into this and get back to you.

1 Like
5

I have a TP-Link Deco Wifi 6 mesh router. Internet speed is always above 200/35. Excellent coverage everywhere.
With an outdoor antennae and a pre-amp, I get 72% on 5 of 6 channels here, 67% locked in on PBS.
I suspect external storage. Does Tablo prefer USB2 enclosures vs USB3? Ext drive powered or not? SSD vs HDD?
Can you clue me in about the beta program? Is it active and accepting new users?

6

Both. Recording it and also watching 30 minutes behind live to skip thru commercials.

7

@KimchiGUN wasn’t worried about internet speeds. He was hoping to get details regarding your internal network.

If you’re 100% sure you recorded the game, then it’s very weird that it’s missing. If you’ve tried an app force quit and cleared the data/cache and it’s still not there, I would contact support.

TabloTV has a very short “supported” HDD/SSD model list, which I suspect is just a couple of different drives they keep at HQ and haven’t futzed with anything else. The USB port is only 2.0 and you may very well need an external power source if it’s an older drive. I have used two different “nonsupported” drives (one SSD, one HDD) on 2 of my pucks and they have both performed perfectly.

8

I appreciate your replies. Still have no info on the beta program . . . .

9

Problem solved with using an Ethernet cable instead of wifi.
No buffering, everything is rock solid.