Had an on-going problem and can’t seem to find help. Support finally sent me a new Tablo but that didn’t resolve the issue, so here goes:
I have a Roku 4 which works great with everything but Tablo, a great antenna hard-wired into the Tablo, a Samsung Smart TV. The antenna is not the issue because if I use HDMI to watch a program through Roku/Tablo, it is pixelated and reception is horrible. So switch to TV setting on Smart TV, not HDMI and watch the same program live on TV, the reception is clear, there is no garbled video or audio. Yet, when I attempt to watch the EXACT same program after it has recorded, there is massive garbled video and audio. How can it be that the reception on the television is great but the reception with LIVE TV on Tablo is terrible, as is the recording? It doesn’t seem to matter which channel we watch, CBS is the worst but sometimes NBC, Fox or ABC can also be horrible. Unfortunately, most of our favorite programs are CBS so it a serious issue. The antenna is hard-wired into the Tablo, there is no WiFi used. We updated firmware, followed all of the steps recommended by Support, including replacement of the Tablo. Scanned for channels and 9 come up as 1080i. The best reception is with a channel that scan says is 480i.
A neighbor brought his TiVo over for us to try. It worked fabulously with all recordings. I was even able to watch it on the other TV without issue.
Finally, I have a Fire Stick in the bedroom and watch TV after husband is asleep using headphones. If I watch Smart TV or use Fire Stick for Amazon Prime shows, it is great but if I try to watch Tablo through the Fire stick it is also horrible. It won’t find the Tablo at all. Is the issue Tablo? Do other people have issues with second tv and fire stick? Again, if I use Fire Stick to watch Amazon Prime shows the reception and signal are superb but Tablo can’t be found and resetting it doesn’t work. All it does is disconnect the Tablo in the living room and if I fail to remember that the following day’s programs don’t record because it says. “Tablo not found”. I am constantly resetting it and after about 5-6 times it will find the Tablo and connect.
Please, if you have any ideas, I would greatly appreciate it. I would hate to have to replace everything with TiVo. Costly enough to purchase the 4-Tuner Tablo, Hard drive, etc.