Nope, Cop out!! you actually don’t know what you are talking about.
Agree with @3rdRockOKC
You can have too much coming into that tuner bruh.
Its like opening the oven door and the heat hits you in the face. It can be too “hot”
Not all tuners are built the same.
That didn’t take long. Here’s the latest example: KTRK_11amNews_240507a_sync.mp4 - Google Drive
Notice that it starts off close, but the longer you watch the more the video falls behind the audio.
Also notice the image is perfect, just delayed. The immediately preceding program on that same channel, ABC’s “The View”, was a perfect recording. No sync issue, and not one pixel out of place.
I’m tired of people saying I don’t know what I’m talking about. Seeing is believing. Watch the video link above in full before you criticize what I’m saying.
To @TabloTV @TabloEngineering @TabloSupport, I’ll keep that recording long enough for you to log into my DVR and examine the footage. Please contact me to set up. Thanks.
Watch this before you criticize me again: KTRK_11amNews_240507a_sync.mp4 - Google Drive
I’ll pretend your insult is not out of ill will. Watch KTRK_11amNews_240507a_sync.mp4 - Google Drive in full, and then let me know if you still think I don’t know what I’m talking about.
Outsider, looking at the posted video: Smells like a playback problem at the endpoint.
@ArtSmart, I know you said “it’s not” because you tried from multiple clients, I’m just saying what it looks like to me.
You really haven’t done much besides upload a video.
It’s either too much signal, questionable network/wireless, quirky streaming device, or a bad Tablo.
I’m leaning towards the 1st two.
edit: my post isnt out of ill will. but it does come off grumpy. When a user complains without any troubleshooting and drops “Cop Out” in a post.
edit again: your video does prove what you have been saying… but I still stand on what I said above.
Well, did you actually WATCH the video? In full? Please explain how the OTA signal could cause that phenomenon. I’ll wait.
In the meantime, I picked up a brand new Quad to replace this one, which I’ll return for a refund. And I’ll keep doing it until I get a DVR that I can rely on.
you can wait all day long… till the cows come back bruh. You don’t listen anyways.
Even the infamous Mr @cjcox chimed in with his knowledge and I respect his knowledge in the game.
I just explained it above.
Still didnt listen.
Good Luck dude!
Thanks for reminding me. I should have added that playback on my Pixel 4a phone shows exactly the same sync issue, and also on my Samsung tablet. The recording in the link is on a Roku Express 4K+.
So it’s not a playback device issue, because the sync issue appears exactly the same no matter what device it’s played back on.
No problem. You obviously didn’t watch the video, so you’re replies are uninformed. Please don’t reply to me again. Thanks very much.
Dude… how many people have shared their experience with this issue?
When I got my first Tablo (4th gen 2-tuner), I had this problem at least 2x a week. Then I picked up a second Tablo and it never had this problem. The difference? Two different sides of the house using entirely different antenna setups.
After replacing my antenna and finding the best location for it (which was NOT the same place as the prior one)… I had to fiddle around with both the antenna amp and the Tablo amp to find the best combination (none of my three 4th gen Tablos use the same amp setup).
Since then, I very rarely have this issue. If it’s stormy, I lose signal here or there or the OTA spits into two files. If it’s windy, the same has been known to happen, but audio/video sync issues are more common.
I’m not sure why you picked up a second Tablo since you’re so dissatisfied. But for real, take into consideration all the help people are offering!
You’ve got to be willing to:
I know so many users tend to think “well, Tablo is a bunch of morons because they didn’t test for my specific setup and situation…” but sadly, many things are unknowns and there might be something different in yours.
So many things could be the cause of your issue, but it’s generally an antenna or external drive issue. Is it possible you’ve got a bad device? Of course! But being unwilling to look internally at yourself and your setup, we’re wasting keystrokes! You can keep buying new systems until some slight atmospheric condition changes and it magically works, but then what happens if it’s only temporary?
I don’t blame @KimchiGUN for being frustrated. So often users will offer advice and do what they can to help, but the other person is unwilling to help themselves.
Like others have said, Good Luck!
PS: Knowing KimchiGUN, you’re not gonna shut him up by asking him to go away.
I choose to have only 13 OTA channels in my guide. All their signal strength dots are green.
I’m soooooooooooooooooooooooooo tired of people blaming the sync issues on the OTA signal, as if the video radio waves were somehow delayed 10-20 seconds behind the audio radio waves. Radio waves don’t work that way.
Let’s let the Tablo experts chime in for a change. No more advice needed from anyone but them. Thanks for your patience, and I apologize for my lack of same.
Please, @TabloTV @TabloEngineering @TabloSupport comment only after watching KTRK_11amNews_240507a_sync.mp4 - Google Drive in full. Again, that’s on a Roku Express 4K+, but the sync issue is identical to that on a Pixel 4a and a Samsung tablet. The recording starts off barely out of sync, but the longer you watch, the more the video falls behind the audio, even though not one pixel is garbled.
Thanks very much.
I don’t really have a dog in this fight since I don’t have 4th gen Tablo, but out of curiosity, do you have the built-in amplifier on your Tablo on (I believe it’s on by default)? If you are that close to the towers over-driving the tuners might be a factor. Not saying that’s the source of your issues, it just jumped out at me how close to the towers you are.
Last night I had my first experience with an audio/video sync issue on my Gen4 Tablo with a show I recorded on Friday night. Went over to my Legacy Quad which I use as a backup and the show played back perfectly. Same antenna. The difference is I split the signal then I apply amplification. The connection to the Legacy Quad (w/internal HD) uses an inline amp and the Gen4 Tablo (w/external HD) uses the built-in amp. I’ve not had any problems with it since I tweaked and tested it all out 4 months ago when I first purchased the Gen4. Also recorded a show on the same channel on Sunday and it did not have any problems whatsoever on the Gen4.
My guess…it was just a glitch. I can’t say it’s a Gen4 Tablo issue as it could have been something in the OTA signal that glitched the tuner in the Gen4 but not the Legacy. It’s possible that due to atmospheric conditions the signal going to my Gen4 Tablo was over-amplified which caused the sync issue. I really don’t know. If it continues to happen, I’ll be more inclined to believe it could be a Gen4 issue but IMO, I’m not anticipating it.
Hopefully checking the amplifier setting on your Gen4 and turning it off (if it is on) as @Nilex suggested fixes your issue.
It’s definitely a Gen4 issue. Happened again this morning on Houston’s channel 11.1 (KHOU CBS) and again on 13.1 (KTRK ABC). In both cases, I stopped the recording, then restarted it, then everything was fine.
My workaround is to set recordings to start 10 minutes early so I have time to check it before the actual show starts. If I’m not home, then it’s the luck of the draw. Happens 10-20% of the time.
Are you using an external drive?
No. I tried using an external drive (5TB WD My Passport 2627) with my first Tablo 4th Gen. Worked just fine until at one point, the Roku Tablo app crashed every time I selected the Library menu. I figured I had too many recordings for the software to be able to handle. If you can’t select the Library menu, then you can’t watch any recordings at all. So I did a factory reset and resolved to NEVER use an external drive. Also gives tech support one less excuse.
But, that is a variable as the internal drive usage means a transcode at least on archive. Something different. And might cause that out of sync issue (maybe).
I’m not sure I follow you. I am not using an external drive. Are you saying that I should?
It’s a variable. All data on external drives is saved (as far as I know) just like it is broadcast (like a raw to disk). But I hear on 4th gen, that for “archived” recording (whatever that is), that the recordings are transcoded to mpeg4 (h264, not sure of full details on thing like audio codec) in order to conserve space. Edit: when using the internal storage.
