Streaming Connection Issues Away From Home

Support & Troubleshooting
1

I’m having trouble streaming live TV away from home. iPad seems to have plenty of buffer according to the white line, yet it pauses for periods of 20-60 seconds. Sometimes it just freezes and I have to exit to guide and rejoin channel. Skipping ahead 30 sec takes care of the issue for several minutes most of the time then it hangs again like a web page that can’t connect to a server. I’ve experienced this issue on several wifis away from home. One in particular is my office with a 50 mbps download speed.

I have Tablo set to upload 720 at 1.5 mbps. My upload capacity is 10 mbps at home so bandwidth shouldn’t be a problem. Apple TV performs fine on the same vacation home wifi (FOXNOW, Netflix, AOLon, etc all fine) so the problem seems just Tablo related.

Why might I be getting this connection problem? If I clear it up I can ditch cable at the office, but as it is now, Tablo offsite streaming is only a nusiance that craps out after several minutes of video.

2

As a test drop your remote streaming quality and see how it behaves. I have my remote streaming quality set to 750kbps and have no issues thus far.

3

I dropped quality to 750 kbps - no hangs. Upped to 1 mbps and no problems. Each test was 20 minutes. Then, I switched back to 1.5 mbps for 20 minutes and no problem. Could the switching have helped? Maybe my home upload was not really 10 mbps last night? I don’t know yet, but thanks for the tip.

On a 40" screen, 750 kbps is usable but very bad pic, 1 mbps acceptable, 1.5 mbps a touch grainy but definitely good enough to ditch office cable and save $80 a month!

4