I I had a couple recordings going, and both stopped at exactly the same time ( about 1:46 into a 4 hour recording ). Reopening the schedule for them did not restart them either. I ended up rebooting it ( it should have a software reboot somewhere, instead of having to grab a flashlight and get to the back of the unit ). Once it had restarted it figured out to start recording them again.
this is running 2.2.10
I didn’t notice until about an hour and 10 minutes had failed to record. I guess I should be happy it was a week 2 NFL games, not during the playoffs. After the random reboot issues on Roku playback last fall, if not recording on the Tablo is the thing this fall, then I may be close to done with Tablo, and I already set the money aside after last season.
My apologies for asking an unnecessary question.
You already stated you were reopening the schedule, which means the Tablo was not frozen.
I’d open a support ticket, since you have a very specific description of what happened: 2 recordings stopping at the same time, and continuing only after a reboot.
OK, it happened again. I setup a football game to record for 4 hours, and when I got a chance to watch it, it recorded 1 hour, 37 minutes, it was frustrating to not have the second half of the game … grrr
And yet again, it stopped recording, and when I checked the tablo it claimed it was still recording, but the last bit of recorded content was over an hour earlier.
The truly frustrating part is that I have submitted multiple support tickets, and gotten absolutely ZERO response or acknowledgement. At this point, I want the current Roku front end, but the firmware in its current state makes this device randomly useless, which is a pretty awful statement for a DVR. The device side code from last fall was reliable, and recorded the shows I programmed, too bad there isn’t a way to downgrade. If there is I would love to know how.
I have submitted multiple tickets, and you guys always go radio silent. Over my 18 months using the device, I have gotten more “support” from the community than Tablo proper. Given that I use this to record football and nothing else, and this season, it manages to NOT record on average 1 in 4 games.
Hey @John_Clark, we got your ticket and we’re taking a look at your Tablo’s logs from our end. Besides this one, we’ve only got one ticket on file - unless you were using a different address? Anyway, we’re happy to help. We’re sorry if we’ve let you down in the past. We’ll get things fixed up.