When listening to football games through tablo 4th gen the background effects (i.e. crowd, ref, players, etc) are so loud that most of the time they totally drown out the commentators. This happens on all networks and listening, live and listening to a recording. It also happens with or without a soundbar. When I listen to a football game on Prime, not through tablo, everything is fine. This is a new TCL TV. My old Vizio TV was fine. I tried changing the tablo surround sound settings to no avail.
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Hi @Palpack1 ,
That is strange. What OS does your TCL TV use?
I confirmed that the sound problem only occurs when the TCL Google TV is connected to Tablo. The sound balance problem does not occur at all when I go directly through the antenna or directly to Prime. The surround sound setting on tablo makes no difference. Tablo live and recording both have the same exact balance problem. You cannot hear announcers because the background crowd noises so loud
Odd. I know you said it happens with or without a soundbar but out of curiosity what soundbar are you using? I also noticed you mentioned Tablo 4th gen, but as a comparison I’ve got a legacy Tablo being used with a TCL 55QM6K and a Vizio soundbar and I’m not encountering the issues you are.
I know, not super helpful for your situation but if nothing else seems to point toward it maybe being something specific to the 4th gen Tablo?
Thanks for responding! I also have a Vizio soundbar but don’t have it connected anymore since I’m in the midst of this testing process. It just accurately reproduces the original problem. My son has the same Tablo version. Maybe I’ll try his for lack of what to try next. The TV is a TCL 55QM5K
I do happen to be using the 4th gen Tablo app though, so to clarify you are using a 4th gen (puck) Tablo unit, correct?
I’ll be taking in some football tomorrow afternoon so I’ll pay a bit closer attention to make sure I’m not encountering anything like you are.
Yes, 4th gen. If there is no action, I can turn it up and hear the announcers but during a play where the crowd is cheering or the quarterback is yelling It drowns out the announcers so what they say is unintelligible. Refs are extra loud. If yours works, maybe I should return my 5K and buy a 6K 
. I think if you have watched football you would have noticed for sure
We’ve seen this a couple times and it turned out to be the sound settings on either our Samsung TV or the Vizio sound bar.
As I said, I’ve got a legacy Tablo, so it might also be something 4th gen Tablo specific somehow too, but if you want to use me as an excuse to move to a QM6K, I’ll take the fall for you. 
During the football broadcast, try the antenna on the Tablo gen4. Then move the antenna directly to the tv and see if the sound is more acceptable on the same broadcast.
Let us know the result.
The TV sound is fine when receiving the signal directly from an outside roof antenna or directly from Amazon Prime. The only time the sound is bad is when Tablo is used. Tablo recording and Tablo live both have the same sound problem. No sound bar is used, just internal speaker.
In tablo app there is a setting called audio compatibility mode.
Try switching it to the other position.
Sorry, I don’t see that option. I have account, storage, general, scheduling, guide, playback, android, about, and privacy center
It’s in the phone app at TROUBLESHOOTING.
If you’re on the streaming device or TV, it might be under Playback and it’s called Surround Sound Passthrough. Turn this to OFF or ON.
He previously said that SURROUND SOUND on or off makes no difference.
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Thanks for pointing that out. It’s interesting - why wouldn’t the streaming device also show Audio Compatibility Mode (ON/OFF) under Troubleshooting? Why is it only on the phone app? I don’t see this on my FireTV Stick.
On second thought, audio compatibility mode may only be in the Roku-Tablo app as a quick fix some months ago for a Roku update problem.
FYI it doesn’t exist at all on webOS for my LGTV.
Each platform app appears to be different. Said Captain Obvious.
I found out the hard way when I initially installed the Tablo Gen4. Your phone is the “command and control” device. I tried installing on Fire 4k and LGTV and it just got worse. Deleted everything and started over with the phone as first device.
Tears of joy. I was still unable to salvage the hair loss from ripping it out.
We have some details on this here: This setting is available only in the 4th Generation Tablo app for Roku, Android and iOS.
Audio Compatibility Mode is meant to resolve a Roku problem, which is why we’ve limited where this option crops up in 4th Gen apps.