Trying to watch an NFL football game. It has frozen TWICE in the last hour and the Roku reboots. 9/22/24 5pm EST
Tablo Gen 4 version 2.2.52, IP 192.168.0.50
Roku Streaming stick 4K, Software version: 13.1.4, build 1510-E6
How about some support and fix this! @TabloEngineering @TabloSupport @TabloForumAdmin
2 more episodes of frozen screen and Roku reboots. Total of 5 during one NFL game, and only in the 3rd quarter.
This kind of issue is why I switched from Tablo to a competing product (HDHR Flex 4K along with Channels DVR) for my main LG TV. I’ve left the 4th gen Tablo in place for my Roku TVs that are outdoors and in the exercise room.
My antenna goes through a preamp and a splitter to connect to both HDHR and Tablo. No issues with signal loss.
I understand this offering requires you to pay for a TV Guide subscription. What is that run per month?
Sorry you’re running into these issues,
If your Tablo is still freezing, it may be viable to reach out to our technical support team: https://tablotv.com/support/#contact.
They should be able to help.
Thanks for the offer, but it was happening on Sunday. It hasn’t happened Monday afternoon so far. Could I have reached out to the tech support team on Sunday, while it was happening? You should be staffing tech support on Sundays when big sporting events occur.
Have you heard of this issue before? What is causing this?
jam4917, What does the TV guide cost for HDHR Flex 4K?
I use it with Channels DVR. It is eighty buck a year.
Thanks, good to know.
I’m sorry still not getting this thread. @Buzz56
Have you even tested your RF signal at all?
Also, if your Tablo wirelessly connected or hard wired? Obvi your Roku is wireless.
If your Tablo and Roku are wireless, this is a straight client 2 client transfer across your wireless router’s radio. This will increase wireless utilization on the band. if it’s too heavy, it will quit and die off.
have you check your wireless signal to confirm you have strong wireless signal? Download InSSIDer on your laptop and check. or Download WiFi Analyzer on your android phone. Anything below -73 is the start of low signal.
It’s either low RF signal OR on the border of low signal. Or the same with your wireless signal.
My Tablo is hardwired by ethernet. This is the only time I can recall in 9 months that I’ve had this issue. So I am inclined to say that it’s an issue on the provider side.
Something has changed… run a wifi channel scan off your wireless router, so it can pick the cleanest channel.
What’s the purpose of doing that when the Tablo is hardwired? Is to see if the Roku has wireless interference? Does the Roku have issues with streaming other channels?
FWIW, my Roku was hard-wired. And now, both my Roku TVs are hard-wired. I have had issues similar to @Buzz56
@KimchiGUN have you read through this thread? This is the first occurrence over 9 months. I see no need or value to run wifi channel scan. Same setup for months.
In addition, I just got off the phone with support. They were aware of issues on Sunday, called in by customers and had to initiate fixes for the situation.
Our support team is available seven days a week, 8:30 am to 2:30 am ET.
K… @Buzz56
AND… yes, within 9 months wireless interference can happen. That can interfere with the Roku. Unless you live in a perfectly shielded home and your name is John McAfee… But ok…
Also, FWIW… @jam4917 Tablo OTA streaming, live or recorded, is a straight client to client transfer with no compression… Unlike Netflix and what ever else. Apples and Oranges.
If you had the same issue, then you had/have a janky network, with cheap chipsets.
I have had very little issue with my Tablo. Besides server blips (not my fault) and 1 recording mishap which I figured out and fixed. My Tablo has been running great… But I don’t mind being criticized by a user that threw money at a issue that was fixable and outputting money monthly…
Anyways… Have a blessed day.
If you use wireless networking, there is value in checking, even if you didn’t change anything.
Your neighbor could have changed their wireless router to use the same channel you are using.
There could be a military exercise using RADAR which affects some 5GHz (DFS) channels.
Both happened to me.
I know, cuz I checked.