I have a new, never configured, 4th gen 4 tuner model. When I plug into my network I get a 100bt link light (as expected). The tablo doesn’t show up from my phone in the app. I short pressed that reset button after trying for about an hour. Tried again for another hr+ using the Ethernet search. Tech support had me reset the tablo with a long press of the reset button. Same results, did a short press and same results.
Does the tablo need a live internet connection for discovery to work?
Are both the Tablo and the phone on the same network? Can you try wireless?
If it’s a new ethernet connected unit it would normally register the device and check for new firmware updates.
My Status - Tablo TV should indicate if the unit is registered.
What is the status of the Tablo LED?
https://support.tablotv.com/hc/en-us/articles/201923593-Tablo-LED-Status-What-Do-the-Blinks-Mean
The light on the Tablo is blinking blue/white (and still is right now.) The phone is on the same network as the Tablo that I’m trying to configure and the port on the switch the Tablo is plugged into has a link light showing a 100BT connection (as expected) The phone is able to see other devices on the network and other machines on the network can see the phone.
It seems like the the app or the tablo need something from the network. The phone has internet access through the wifi. Does the Tablo setup an access point or something like the echo’s do?
When the Tablo boots and has an ethernet connection it uses DHCP to pull an IP address from your router. Then it connects to a Tablo server. If that all goes well the LED turns solid blue and your Tablo should show up on the My Status - Tablo TV page.
Can you look in your router to see if it has assigned an IP address to the Tablo? The Tablo’s serial number is it’s MAC address. If you can find the Tablo’s IP address from the router or from the status page, try browsing to it from another device on your home network. You should get a response from the Tablo.
Do you have any firewall settings, VPNs or anything else that would keep the Tablo from reaching Tablo’s servers with the same public IP address the rest of the devices on your network use?
The short story is that to configure the device, the Tablo must have internet access via whatever networking you use AND the device with the app needs to be able to ping the TABLO plus have internet access too. That gets you a solid blue light, the links are wrong. it will flash blue/white if it has an IP, but cannot phone home.
When Tablo docs use words like ‘network’–they really mean ‘internet’. It is frustrating how the ‘one sentence you need to know to get this working’ is not out front and easy to find.
TBD on the ports needed, but I’ll eventually have to reverse engineer those too because It doesn’t seem like the tech support scripts have that data in them. Right now, it is on a section of ‘wide open’ network<->internet, but it is not going to be usable there long-term.
Additionally, tech support scripts/info and the MAC on the bottom are not very helpful. I can see why this missing information has triggerd a lot of configuration issues. It seems to be designed to work with open hotspots/wifi, but only the one the app has access to. That is a tall order. Maybe it does some sort of round-robin with networks and that’s why I was having trouble talking to it before it had internet access?
I have been at this a week off and on… and had to reverse engineer their product to get it configured.
I managed to catch the lease getting issued to the device, it ID’s itself as a T4G4 when getting an address. From what I can glean, it needs internet access to be configured as all the app does is hit the Tablo Servers to begin the actual communications with the T4G4. Why tech support can’t say this is beyond me. Mine was flashing blue/white because it couldn’t phone-home—it had an IP address. My app on Android couldn’t ‘find’ the device because it doesn’t look for it. it gets the IP address on the local network FROM THE TABLO servers… even though both devices are perfectly capable of registering for multicast or using any number of other broadcast methods to find each other.
Did you really think that a first time setup wouldn’t need to register the tablo unit with tablo servers. How else would tablo validate and verify that something trying to connect to tablo servers for guide and firmware updates was legit.
Well zippy, I expected to have information provided to me on what the device required to be setup. It was not provided.
And snarky responses that misquote parts of the site I had seen already are not helpful.
Maybe find the ports that it uses and how the guide is downloaded and how I know when it will be downloaded… Or even better, how I can trigger the update on a preset schedule–maybe shut off internet for a few days and then open it back up for an hour? How do I know the update is complete? And is there a serial terminal available on that rx/tx header and what those settings are?