I have been using my new Tablo with my Roku but am suddenly unable to record programs. Quite sure this is because my trial subscription had ended, so I purchased a subscription, but the Roku is not recognizing it and I am still unable to record.
I have unplugged everything and restarted, but the Tablo channel still shows that I do not have a subscription and offers no option to change this. The only thing I can do is “check for updates,” but when I do this it just shows that the firmware is up to date and that’s it. Just need to know how to get this thing to recognize the subscription I just paid for! What am I missing?
I tried calling the Tablo support numbers but they appear to be out of order. This is not my machine but my mom’s, and neither of us is especially tech savvy so this whole transition has not been easy, to say the least, and we are both losing patience. Considering a move to Tivo instead, and just getting rid of this, if we can’t resolve this issue quickly. Super disappointed.
I did try that earlier but nothing changed. A while after we paid for her subscription, my mom received an email from Tablo to confirm her account. I just tried clicking the link it included and got this error:
The activation token used is no longer valid. Please contact us if you are unable to create a new account.
I have absolutely no idea what this means; there was no mention of a “token” when we subscribed her and I’ve seen no reference to it in any literature or in settings for Roku or Tablo - But perhaps this is the problem? If so, how do I rectify this?