@tablosupport I really like your product concept. While there is no way you can determine or guess what set up your customers have, you do know what your system works great with and what it does not work great with. That could lead to a bad service environment not stating up front that known problems like busy networks, or the low end Roku 1’s, or not being on a completely wired network could cause less than desirable behavior including sometimes unwatchable situations. You may say that there were others before you that didn’t disclose that information but is being like them what you’re proud of? Anyway, this is frustrating to say the least. At first it was fun trying to get everything set up right and learning all the possibilities but that feeling has quickly faded. I ran into a new issue while traveling that I’m reading has affected others where the hard drive must go to sleep and you can’t “wake” it remotely so I’ll look for that topic to add my experience to. Many like myself might consider you folks the experts, meaning you knew that hard drives could go to sleep and will render your product useless but I don’t see that on your main website page. But feel free to log in and let me know what you learn looking at my Tablo. I’ve read elsewhere that something you’ve never seen happen actually ended up happening so you never know what you’ll find here. Tell me what you need from me to do this and thanks for reading my rambling message.
@Jestep Oops…no you didn’t miss it, sorry. My router is the Netgear r6300v2 and the modem is an Arris TM1602. Does that shed any light onto any of this? And I’m beginning to just use the antenna for live tv but I can’t believe this is what the Nuvyyo folks had in mind. But my buffering happens on the recordings as well. Not as often but still happens. It seems FF or RW just throws the Tablo for a loop. Of course I wish I had three of the Roku 3s but that’s not in the cards at the moment. And I’m thinking of taking bets on how many times the TabloSupport folks suggest connecting a Roku 1 via Ethernet cable. Three times with me alone and it’s not like I didn’t mention it. By the way, my Tablo is hardwired to my router. Thanks for chiming in on this.