Reset Password for 4th Gen Tablo?

Support & Troubleshooting
1

I set up my 4th generation Tablo using my iPad mini. The Tablo is connected to the router with an ethernet cable. I had set up a new account using a different email address from my legacy Tablo, and for some reason, Apple’s password manager did not save the password. In fact, I don’t even recall setting a password, as it connected to the iPad mini, my iPhone, and two different Roku devices without having to type in any password.

I was just trying to use this on my iPad Air 2, and got the screen shown here. I don’t remember the password, if there ever was one, and there is nowhere to reset it. So I can’t use this app on this iPad. What do I do now?

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2

I have the same problem.

3

I put in a support ticket. I’ll post when I hear back.

4

Just an F.Y.I. I used the same email address as my original account for my gen4 account, just a different password. Worked fine.

5

I put in a support ticket through Tablo’s website, and heard back. They said there is currently no way to reset a password on the app, but it’s coming in a future update. In the meantime, they set me up with a temporary password that will work until they enable the ability to reset it on the app. So if you do that, they will sends you a temporary password, too!

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6

The guide is free so I would just create a new account and add it if it lets you. If not then email support to remove it from the old account so you can add it to the new one.

7

That works, but it insists on resetting the Tablo, which means you lose all timers and recordings.

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8

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