Repeat recording does not work if recording created on the same day

Support & Troubleshooting
21

Should be, but not the way they work now.

22

When you say it’s not the way they work now, are you talking about the device the app is running on or the OS on the actual tablo unit?

23

I think the issue is probably on the app end, cuz it’s behaving differently via web browser, and Roku for manual (once) recording.
However, it does seem to be consistent via both methods regarding manual (repeat) recording.

24

Thank you for flagging this along with the details. I’ve asked our team to look into this, and we’ll comment here if/when we’re able to reproduce this and schedule a fix.

25

I confirm the issue occurs at, and after midnight GMT.
Created manually repeating recording at 3:55PM PST for 7:00PM PST -> worked
Created manually repeating recording at 3:59PM PST for 7:00PM PST -> worked
Created manually recording at 4:00PM PST for 7:00PM PST -> failed
Created manually recording at 4:01PM PST for 7:00PM PST -> failed

2 Likes
26

Has there been any progress on this, TabloSupport? I have continued to see this issue. In particular, I can schedule a manual “just once” recording just fine at any time, but manual “repeating” recordings do not happen the same day if attempted after 4:00 PM PST. I can even check the schedule immediately after setting up the “repeat” recording and see it for the next week but not the day of (again, only if attempted after 4:00 PM PST).

27

We have managed to reproduce and file this issue. We’re working on a number of app related updates right now. When the time comes, this will definitely be addressed. We don’t have an ETA just yet, but stay tuned.

28

I was disappointed to continue seeing this issue even after updating to v2.2.32. Still no ETA on a fix?