Live tv stops many times and I get this message
“Recording Unavailable”
"The selected recording has already been deleted "
2 option buttons appear
“Retry” and “Dismiss”
When I’m watching live tv on Tablo, this message appearing and pausing live tv is bizarre! How do I fix this?
Hi @friedfarmer,
Sorry you’re running into that.
What kind of Tablo (4th Gen or legacy) and viewing device (Onn, Samsung, Roku, etc.) are you using?
When did this issue start and how often does it happen? Is there anything that connects the live shows that gives this error (channel, time of airing, are you also recording these shows while watching them live)?
4th gen, on amazon fire tv. I’m not recording anything when this happens. Maybe weather or airplane disturbance related. The wording of the message does not relate to the problem and the action to try again repeatedly is annoying.
We’ve dicussed this with the product team. They’d like to see some screenshots.
Also, would you DM us your Tablo’s SID?
I’ve seen that error several times. It’s not a weak signal but pixilated or when signal breaks up repeatedly.
The message is kinda misleading but I have 'back’ed out and retried sometimes that works.
Usually I don’t get to finish watching because of the errors so I watch something else.
Thanks @friedfarmer ,
Does this ever happen on another device aside from Fire TV?
If you haven’t tested it on your phone or tablet, would you and let us know what happens?
OK, when it occurs again on fire tv, I will start samsung TabloTV app to same channel to see if it occurs there also and post results.
OK, it happened several times in a roll on the fire tv. I started the tablo on my android samsung phone watching same channel and it did not occur on the android phone while retrying the fire tv tablo, which froze with the error again. So it appears to happen only on the fire tv.
Okay, if it works on your phone, then it sounds like the network between the FireTV and router needs to be optimized/improved.
Can you run a speed test from the FireTV? Or, better yet, can you see the strength of the connection to the FireTV from the router (not all routers have this level of detail)?
