QUAD Factory Reset

Support & Troubleshooting
1

I am trying to perform a Factory Reset on my QUAD.
The instructions say:

  1. Remove the hard drive (if attached) from your Tablo DUAL HDMI or QUAD HDMI
  2. Remove the power adapter from the Tablo DUAL HDMI or QUAD HDMI
  3. Insert a small pin through the hole located on the bottom of the Tablo DUAL HDMI or QUAD HDMI
  4. Insert power adapter to the Tablo DUAL HDMI or QUAD HDMI while holding the pin in place
  5. Wait for “erasing” message on screen, release pin

I do not understand what screen they are referring to.
I am doing the factory reset because I completely lost all connectivity.

2

Is your device a QUAD HDMI or the network-connected QUAD? When you say connectivity do you mean network connectivity?

If you have a network-connected Tablo the instructions are different and are found here…