I have Android TV streaming boxes on 2 TVs running the old AndroidTV app without issues. I recently attempted to add another. The old AndroidTV app is no longer available, so I had to install the new one.
The new app installed OK, but the Home screen it lands on at start up is empty. Just solid blue. The Live TV area where there is supposed to be a grid is empty except the times that run along the top. During installation I scanned for and selected channels. All the other TVs are working OK. But this new app shows nothing on LIVE TV.
Which firmware version is your Quad running, and have you already completed Tablo’s Legacy Transition? Tablo’s support article How to Enable the Legacy Transition on Your Tablo Device says the transition must be completed before a legacy Quad can be accessed through the 4th Generation apps.
Thank you for your reply. I am running firmware version 2.2.60. I did perform the steps for the legacy transition.
While working on this myself I decided to try finding the old legacy app which I installed. It started right up without issue. All the guide data is there.
Thank you for your help, but I think I am OK for now.
Did you also register the legacy units. You can find this out by running My Status - Tablo TV and making sure tablo thinks the legacy devices are registered.
In order to use the Gen4 app with the Legacy device, you first have to install the app on your mobile device and configure it. Then it should show up in the my-status page and in your Gen4 streaming device apps.
If you install 2.2.58/2.2.60 on a legacy it shows up on the status page as unregistered. You have to register the device to have the gen 4 app functional. If the legacy is not registered the gen 4 app connects to the unit but is non-functional.
If I remember there was a july 1st deadline to register the legacy unit - I waited until the end to register my legacy units.
I did all that. The tablo showed up fine on the my phone app. Even scanned all the channels. Still had the issue with live tv and home screen being blank.
Sounds like that is what I have. I have not “registered” the tablo with the new app. I remember when i firs tried to open the new app and it mentioned registering it. That disappeared and never saw it again.
You need to get the correct steps from tablo support. For me it was very simple. I have gen 4 and thus a gen 4 account. If I remember correctly I logged into the gen 4 account and went to profile. the legacy devices were there and all I had to do is click on register. Or at least that is what I remember.