Problem with spooling and disconnect for live TV

Support & Troubleshooting
1

We’ve started having a problem with our 4 tuner Tablo where while watching a live show (doesn’t matter what) at points the Tablo will start buffering (spinning square/circle). It will just get into this state and not come out on it’s own. Sometimes we can get it to continue by pressing the Back button on our Firestick or AppleTV remote, which will superimpose the guide over the show, and the show restarts. Otherwise after a short period (20 to 40 seconds) a message appears saying that our Tablo has either been disconnected or assigned to another device. At that point press the select button the remote and it reconnects and starts up with the show or you have to power off the Tablo and restart it to fix the issue. The restart is a much smaller occurrence than just trying to start the show again.

We have 2 TV’s, one with a Firestick and one with an AppleTV. The Tablo is directly wired to the network. There is a 2 TB hard drive hooked up which has been working great, recording the shows that we want recorded. Not sure what the problem is so if anyone has a suggestion as to why this might be happening and how to eliminate/prevent it from happening, please let me know.

Thanks.

2

What is the make and model of your router?

This could be a networking issue.

3

@Stephen_Abbott If you haven’t already touched base with support, please do. They’ll be happy to help narrow down the source of this issue for you: www.tablotv.com/ask-tablo

4

The Tablo is hardwired to a Linksys 5-Port 10/100 Workgroup Switch. The switch is wired to a TP-Link 300 Mbps Wi-Fi Powerline Extender. The wireless connection is from the Wi-Fi extender, which is located about 7 feet from the Amazon Fire Stick which is running Tablo.

This configuration has been in use since May of this year without any problems. It’s only in the past three weeks that we’ve been running into the issue with the stream from Tablo spooling or the Tablo disconnecting, at least according to the Tablo app on the Fire Stick.

5

Aren’t these powerline units only 2.4 ghz wifi?

Have you tried the TP-Link powerline utility to see what it thinks? Or rebooted the the pair of powerline adapters to if there is some decay issue with it’s software. Or a neighbor who has added some new WiFI devices maxing out 2.4 WiFi.

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