I started using TABLO a little over a year ago. I initially connected it to a 1TB HDD to save my recordings. About a month ago, I finally filled that HDD up, so I deleted a few old shows to make some space, and I ordered a new 4TB HDD. I ordered the new HDD specifically because I didn’t want to delete all of my old shows. When the new HDD arrived, I learned that despite having two USB ports, TABLO only supports one connected HDD at a time. That is when I began researching the forum to see how I might migrate my data from the old HDD to the new one. As explained in another thread located here, I downloaded the Paragon drivers and installed them on my PC which gave me access to the data. I started out by copying a few recent programs from the old HDD to the new one. I then tested to see if the files would still be playable. They were. At that point, I attempted to copy the rest of the shows from one HDD to the other. This didn’t work so well because there was too much data, and the transfer timed out. So I deleted all of the data from the new HDD and started over. This time, I copied the data from the old HDD to the PC, then from the PC to the new HDD. Once this was finished, I attempted to installed the new HDD on the TABLO, but the TABLO wouldn’t read the HDD anymore. So in order to reformat the HDD, I did a hard reset on the TABLO. It fixed the new HDD, but now the recorded show library program guide is blank. Even though the data is still on the original HDD, I can no longer access it because it doesn’t show up in the library’s program guide.
Is there a way to re-sync an HDD that has shows already recorded on it, such that it will repopulate my recorded library program guide with the show data from that HDD?
A Point of Friction:
I contacted TABLO support and explained to them what I had done and why. Here is their response -
"May 26, 1:33 PM
I’m very sorry to hear that you’ve had some issues migrating the data to your new drive. Unfortunately, we don’t currently support this use case.
We don’t recommend using the work-around mentioned in the forums for reasons like this. Primarily, your mileage may vary when using third-party solutions. The issue we’ve often seen is that (even with app support) when a Windows machine touches the Ext4 filing system, it can damage the files on the drive and cause corruption in the blocks.
This is primarily why we do not recommend doing this - the risk involved is too high. At this time, we don’t have a way of migrating the data for you. I sincerely apologize, David.
I was quite annoyed with this answer, as TABLO has endorsed the use of some third party apps as a work around in their online Knowledge Base. Look here. The whole reason I tried using the Paragon drivers to access the data is because 1.) TABLO hasn’t activated the support of dual hard drives yet, despite being on the “road map” for at least a year, and 2.) because TABLO suggests using third party work-arounds until support for dual HDDs is supported.
Now I’m stuck with a bunch of shows that I can no longer view using my TABLO. I don’t want to have to use PLEX (or any of the other methods listed on this forum) to watch my shows. Besides being a lot of work to set it up for every show, it’s apparently not supported should anything else go wrong.