Hi @Kathyk,
Sorry about the issue you’re seeing. I can clarify some details for you.
When you select the Audio Compatibility Mode toggle, you will see a dialog pop up that will give you two options:
- OFF (Surround Sound AC3)
- ON (Stereo AAC)
On several Roku devices on Roku OS 14 and up, there was an issue with how the audio was decoded for OTA channels, causing the player to not function properly and close. Changing the audio type to AAC (Which is the ON option for Audio Compatibility Mode) should alleviate that issue for all future recordings. Oddly though, this issue should also affect live channels, so it’s definitely peculiar that you were able to watch OTA channels live without issue.
Regardless, just to clarify that after changing the Audio Compatibility to ON, you will only see the fix in shows recorded after that setting was changed. Anything recorded before that will unfortunately remain unwatchable, as when it records, it does it in whatever format is set at the time.
Let me know if you have other questions!