Planned Commercial Skip Server Maintenance - November 14th

[TabloTV]

Hi folks -

Last week the team in charge of operating the Automatic Commercial Skip servers attempted to implement some changes to increase the efficiency and stability of the system.

Unfortunately this resulted in some unexpected problems.

A bad night for Commercial Skip

Indeed. Sorry folks and thanks for your patience as we work through some of the last things on our beta ‘to-do’ list. We’ve rolled back the changes and will take another run at it once we get a better sense of why the tweaks we made didn’t have the outcome we wanted. Crossing fingers that tonight will be a better night.

Tonight we’ll be attempting this work again, including some troubleshooting to identify why the previous server maintenance updates did not go as planned.

For this reason, you may see Automatic Commercial Skip processing on this evening’s recordings fail or take longer to process than usual.

We thank you for your patience as we work to improve the quality and performance of this great feature!

[TabloTV]

Hi folks - Everything should be back to normal now. As expected, we did lose some data meaning some shows may not have been processed.

Troubleshooting was successful though so thanks for suffering through this blip in service!