It is only happening on the Samsung App CBS channels (both HD and SD). Black letterbox on each side. Not full 16:9. Live and recordings. Other channels are fine.
But on the Roku device and on the ONN device, those same CBS channels are fine. Full-screen live and recordings.
All the other Samsung apps are fine. Full screen 16:9. For example YouTube, Peacock, Prime, Hulu, Netflix.
I have a video but it’s kind of long. I can post if need be. For now I am posting photos. Let me know if you need more info. Thanks.
That’s correct. Only the SD and the HD CBS channel. It’s a local channel here, so I don’t believe signal is the problem. And it only does it on the Samsung app. Not Roku or ONN.
Thanks for the detail. We’re thinking that it may have something to do with a missing or incorrect piece of metadata from the broadcaster’s side that the player in the Android TV app is handling better than the player on the Samsung.
We’ll let you know if we need additional info from you to diagnose it though.
Without looking at the output of your CBS channel specifically, our guess is likely correct.
The player on the Android TV app has been modified to do some additional handling to bypass issues with the broadcaster’s aspect ratio metadata as we have more control over that software.
Samsung’s player is handling the playback the best it can, but we’re not able to make any edits to it for additional handling of these rare situations because it’s locked down.
The best course of action is to give your local CBS station a ring or drop them a note with those pictures and ask them to double-check their settings.
I appreciate your getting back to me. My local station isn’t very technically advanced but perhaps I will touch base with them. It’s not a huge problem but of course it would nice to be fixed. Thanks for letting me know what the issue is.
I completely deleted the app and reinstalled it and now it seems to work. I still much prefer the Roku app over this one, but nobody has been able to get my Roku working again.
What steps have you taken to try and clear this error? I would hate for other users to waste your time by repeating things you’ve already tried. It might also help if we knew how your TV and Tablo were connected. Wirelessly? Ethernet?
You could always try a reboot of the Tablo itself. Press the small button on the bottom of the puck once, quickly – do not hold it down.
I have a Samsung Q70AA Can’t find any way to clear the cache Check the manual did searches. Did a reboot on the television and it still didn’t clear it up
Still can’t get it to work on the Samsung Q70AA.
Step one remove and delete the Tablo app. Step two reboot, the television step three download the Tablo app.
It may be viable to reach out to our technical support team: https://support.tablotv.com/hc/en-us/#contact . If you do, please include the SSID of your Tablo in the ticket and DM us the email address you used to contact them and the ticket number.
