I received an interesting “solved and closed” reply from Tablo support. It must have been from a first tier technician using a canned response. Through the “techno babble” they more or less said either:
We don’t know why every TV you own can receive a signal from 13 miles away (even though you can receive channels as far away as 40 miles with the Tablo) and we don’t care to look into it further.
Our tuners are inferior to every TV tuner in existence, even the cheapest models.
It seems really disingenuous for them to take this dismissive attitude. Occam’s Razor suggests that I have a defective unit, they aren’t scanning for those two channels, or their equipment is actually inferior (which I don’t want to believe).
They should have at least escalated this issue higher up the chain instead of dismissing it entirely.
There MUST be a reason why the Tablo can receive a signal 40 miles away (and closer) but NOT receive a signal from 13 miles away. My equipment is not the problem.
Other anecdotal evidence that this particular unit is defective - I own a home in another part of the country that uses a Tablo. In that location the Tablo picks up stations from 120 miles away that my TV tuners cannot receive. That’s why I selected this system for this location.
Here’s their response…
Thanks for reaching out!
It is not unusual for the Tablo to miss channels that your TV can pick up.
This is because your television only has one tuner and it is designed to deal with the signal in the raw form, the Tablo has multiple tuners so the signal strength is split between them, and the Tablo needs to then transcode the signal to a format that can be played in the Tablo apps, so interference can affect the Tablo more than a traditional TV.
In most cases, this type of issue is being caused the digital cliff effect, simply put, the signal is just strong enough for the TV to pick up but just weak enough for the Tablo to miss.
The only fix for this is to try to boost the signal, or improve the overall signal coming through to the Tablo in order to pick up the missing stations. For more information on this please click here.
For more information about improving your antenna setup please see here.
Hope this helps! Let me know if you have any other questions.