No Video on Fire HD 8 or 10 Tablets 4th Gen

Support & Troubleshooting
1

I have a new Amazon Fire HD 8 tablet and there is sound but no video, just a blank screen, when trying to watch live or recorded programs. Reading other threads it looks like this is also a problem on the Fire HD 10.

My Tablo is on version 2.2.54 and the Fire HD 8 app is version 1.4.

Apparently, there was a problem with the app in version 1.3 that caused it to hang on install that was fixed in version 1.4. That was nice but the app is basically useless without video.

Does anyone know of a work around or whether this problem is going to be fixed?

2

It may be a good idea to reach out to our technical support team: https://support.tablotv.com/hc/en-us/#contact. They should be able to help.

3

Thanks for the reply. I submitted a request through the online form.

4

I just received this automated reply:

Thank you for reaching out. We have received reports from customers experiencing no video on their Amazon Fire HD 8 and 10 tablets when using the Tablo app. Our team is currently investigating this issue, but we do not have an estimated time for a fix at the moment.

5

We’ve tagged development on such. Unfortunately, we don’t have an ETA on a resolution at this time.