New out of box today. Started set up and new software download. Froze on reboot and wont come back. Did just about everything. redid app three times. reset many times. tried wifi and ethernet. App cant find the unit. Talked to support and did everything they said and still no go. I am assuming it was bad out of the box???
Not common, but it happens. Keep working with support, and if they can’t get it working have them swap it out.