NEW - Tablo Firmware Update for DUAL HDMI (v. 2.2.31 - Jan 14)

TabloTV · January 14, 2021, 6:32pm

Hi folks -

Another new firmware release for Tablo DUAL HDMI is on the way.

(This release is NOT for network-connected Tablo DVRs.)

This is a maintenance release intended to address some issues seen by early customers and add a few small features.

A notification will pop up in the Tablo interface by tomorrow (Friday the 15th of January) but you can check for and process the update immediately by going to SETTINGS > ABOUT > CHECK FOR FIRMWARE UPDATE.

Here’s what you can expect:

Tablo Firmware Update for DUAL HDMI (v. 2.2.31 - January 14)

Fix for ‘Unknown Error’ issue on guide screens
Adds new functionality to quickly jump through menus using the FFWD/REW and Channel Up/Down remote buttons
Adds new bulk delete option for failed recordings
Improvements to error messages
Additional bug fixes and performance improvements

NOTE: Firmware updates may take several minutes to complete. During this time the Tablo will display an update screen.

If you have any feedback of questions about this release, please post them below.

If you need support assistance, place a ticket and we’ll touch base with you soon.

mehc · January 15, 2021, 5:42pm

Confirming that it seems to have fixed the guide issue, so that is good

Thanks

SteveB · January 15, 2021, 5:42pm

I can also confirm that this update is a huge improvement. The guide seems to be working now.

TabloTV · January 15, 2021, 5:42pm

Glad to hear it, folks!

e645824 · January 17, 2021, 9:52pm

I presently have the December firmware in my Dual HDMI Tablo. I have tried 23 times to apply the January firmware, but each time it will either give up during the Downloading phase (1), or immediately after it starts the Preparing phase (2).

There is no indication of what the problem is. It just goes back to the top menu.

Is this a problem with the Tablo firmware server, or is there a USB way to apply the firmware?

Thanks,

Scott

theuser86 · January 17, 2021, 9:55pm

Ouch 23 times, so specific. It’s likely best to call in to Tablo Support tmrw so they can troubleshoot in real time with you.

e645824 · January 17, 2021, 10:01pm

I started counting after the 3rd attempt.

I press Firmware Update. I’m not sure what troubleshooting could possibly be involved. I’m pretty sure I’m pressing the button correctly

Thanks,
Scott

theuser86 · January 17, 2021, 10:05pm

Lol they probably have a way to put it in some special mode (maybe god mode) to push the firmware to it.

e645824 · January 18, 2021, 5:27pm

I noticed that my uptime was 709 hours. So I told the Tablo to Restart. And I also told it to Clear User Interface Data.

However, the problem is the same as before. It is either dying during the Download phase, or it does as soon as it hits the Preparing phase.

I’ve submitted a trouble ticket to Support.

Scott

e645824 · January 27, 2021, 9:08pm

I heard back from Support. They had me enter a button-press method to allow them to remote-in to my Tablo to diagnose and address the problem. That fixed the problem and they were able to do the upgrade to the January firmware. I am now successfully running the January firmware.

I’ll pass along what they had to manually do to allow for my successful firmware update.

Scott

Edit: they had to log into my Dual HDMI unit to manually do the update. Based on Gord’s comments (other thread) it appears that other folks had problems with this update also. If it was a problem on their server, then fixing it there should have fixed it for everyone.