I’ve been using the Tablo DUAL for a few weeks with it’s 64GB of internal storage with no issues. Yesterday I decided to add an external drive. The drive is a g-technology 2TB G-Drive. It’s the pre-thunderbolt version but supports USB 3.0. This drive shows as an approved drive on the working drives thread.
After formatting and testing the drive on my windows 10 pc, I plugged it into the Tablo DUAL. It is immediately recognized and I am allowed to format the drive. Immediately after formatting, the drive appears to work. It shows up in settings and displays the 2TB drive size correctly. I can watch live streams and play back recorded videos.
I don’t think I can record to the drive because all the recorded videos that play back were recorded to the 64GB internal storage. After the drive has been connected for a few hours I lose the ability to stream live video. And new videos fail to record. When I try to stream a live channel I get “Player Error - Unable to Watchlive - no space on disk.” This is despite the fact the, in settings, I can see that the G-Drive has 2TB of free space.
I tried running diagnostics on the drive on my PC and checked for firmware updates. No errors. No updates. I reformatted to the Tablo DUAL again with the same errors.
The only other thing I can think of, that could be causing an issue, is that I’m using a USB 2.0 cable. I don’t have a compatible USB 3.0 cable for this drive yet (I have one on order). I’ve read that USB 3.0 handles power management better. I also tried a second USB 2.0 cable and got the same errors.
I was also wondering if maybe I needed to do a factory reset. Then setup the Tablo DUAL with the new drive connected. Could the fact that the 64GB internal storage has recordings be causing the issues I’m experiencing. I would prefer not to have to do this because I’d like to keep the shows I’ve already recorded.