No. I am now in contact with their support. Waiting to hear back.
Just to follow up, Tablo support replied quickly and is sending out a new unit.
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I gave them all the information they asked me for in an email. Itâs been a week now and no response.
Ever since the update, I have been getting âA Playback Error has occurredâ every 10-15 minutes, sometime more frequently. It happens when playing back recorded shows, watching live tv, even watching streaming channels.
When it happens, I get âRetry or Cancelâ options. It doesnât matter if I retry or cancel, it just hangs. If I exit the app and try to restart it without waiting for about 30 seconds, the app canât find the Tablo device. If I wait 30 seconds, the Tablo app connects and I can continue the playback at the same point with no issues until the next time it happens.
It is making the Tablo unuseable.
I think the new firmware is somehow making the playback interface crash and reboot. The Tablo itself does not crash as recording will continue without interruption.
I have tried rebooting the Tablo, ensuring I have the latest app, deleting and reinstalling the app (FireTv app) and nothing helps.
Any ideas?
Have you tried resetting the Tablo, itself, to factory specs? That can clear up some issues.
Iâve been getting that same error more since updating the 2.2.58 but nowhere near as often as you (maybe once or twice a day).
If you havenât already, try clearing the app cache.
Beyond that, updating and/or rescanning your channels may help.
If that fails, reach out to Tablo Support.
I have done more investigation and here are some additional findings:
I tried playing back one show on my FireTv and a different one on my Phoneâs Tablo app at the same time. They both stopped with a playback error at the same time, indicating the problem occurs in the Tablo device.
I left the Tablo home screen up on my FireTV with nothing selected or playing for a period of time and an error screen appeared saying it had lost connection with the Tablo service. This again shows the problem is with the Tablo device.
I wonder if there is a way to reset the Tablo device to factory settings or rollback the last firmware update?
"To perform a factory reset on your Tablo 4th Generation, hold the reset button for 7+ seconds until the blue LED blinks rapidly. Warning: This permanently wipes all of your saved recordings and recording schedules."
A factory reset wonât roll back the firmware update. While itâs possible that it may resolve the issue, @sktn77a is correct, it will wipe all of your saved recordings and schedules.
Itâs up to you but we recommend contacting Tablo Support before doing it.
If thereâs something gummed up in your channel listings, a channel scan and save (even if you donât make any changes) may resolve the problem out of hand. At the very least itâs non-invasive.