The July 27th fiasco should make clear that in order to avoid denying your users access to their OTA channels, you must NOT DEMAND access to your servers in order to see channels.
You can start by changing your firmware to ping Yahoo or some other RELIABLE server if yours can’t be reached, and display a distinctive light pattern so we know that it is your server that is the issue. Pretty basic people.
The next critical issue is to fix your blunder of making external thumb drives dependent on the specific device that programs are created with. Seriously???! What is the point of having an external drive if the data is lost when your device dies like mine did? This isn’t rocket science.
You have a pretty good product. Now fix the blunders that makes it look like a high school kid designed it