It looks like you sent a follow-up note to check in. Since we work on a first-in-first-out system this will push your case to the back of the queue and cause longer wait times.
I’ll ask the team to prioritize your case, but it’s best to avoid the ‘check in’ email in the future. In general, you can expect a reply back within 1 business day, or you can give us a ring.
The same thing has been happening across all of my platforms, iPhone, Fire Stick, and the web app.
After re-scanning and using the add to guide feature, once i disconnect from whichever device i’m using, Tablo won’t let me log back in until after I’ve power cycled the unit.
Ok, i downloaded the Amazon Tablo preview app and it had identical results.
Also, I’ve since performed the channel scan function and add to guide function across the iphone, Fire Stick, web browser, and Fire Stick preview Tablo apps.
Ironically, when I got to Settings and look at guide section for Edit Channel line up, it comes up with a message ‘no channels were detected’ yet in the Active Channels table within the Guide Section of the Setting menu, it’s seemingly listing a good number of channels.
I’ve recently gotten an email from Mathew in support to put my device back in remote access. Hopefully, he can find out something more.
I’m having the exact same problem. It all started with a rescan of channels. I’ve put in a ticket with Tablo and waiting to see what is found out. But I will also be watching this thread to see if there are any answers.
Hope they find something out, it’s been frustrating. I have my antenna pointed South which gets most of the available channels in the area, so no CBC. However that does make me think of investing in another long range antenna and see what I can pull in from the North!
Surprisingly somebody must have done something as my Tablo just started working again. Might want to try another reboot before the factory reset. Good luck!