Our Tablo has been working great for our first month of ownership, but now it displays this error when I try to watch Live TV:
I just had the Tablo do a Rescan in Settings and the Tablo found all 40+ channels that it found when I first set it up, which further backs up my claim that the error message I’m seeing is misleading, and that the reception is not the issue.
My two tuner had not been rebooted for 2 months and yesterday it could play but not record due to:
"This recording failed due to an internal error. This is usually caused by poor reception."
So I just rebooted and it cleared the problem.
I have been struggling with the same problem. I was a beta tester and everything worked fine with the initial firmware update for the beta test then after they pushed out a second update I found that 95% of the time I could no longer tune to one particular set of channels. (20-1, 20-2, & 20-3 ABC, this is also the closest station to me at only 13 miles).
I have the same problem with one channel (40.1 CHOT) that used to be very good since last January. When I do the scan I have 5 green circles, but all of my recordings on that channel are bad. The channel works well on my tv and another PVR (Homeworx). I was going to play with my antenna on the weekend but now I am not sure the problem is my antenna? Does anyone else have problems recording CHOT in the Gatineau/Ottawa area?
14-1 WSEC NA<o:p></o:p>
14-2 WSEC *** Weak
14-3 WSEC NA<o:p></o:p>
17-1 WAND HD loaded fine<o:p></o:p>
17-2 WAND SD loaded fine<o:p></o:p>
20-1 WICS HD *** Loaded on 2nd
20-2 ZUUS **** did not load<o:p></o:p>
20-3 GRIT TV **** did not load<o:p></o:p>
23-1 WBU HD loaded fine<o:p></o:p>
23-2 THIS TV loaded fine<o:p></o:p>
25-1 WEEK HD NA<o:p></o:p>
31-1 WMBD DT NA<o:p></o:p>
31-2 Bounce NA<o:p></o:p>
31-3 W33AY D loaded fine<o:p></o:p>
43-1 WYZZ DT NA<o:p></o:p>
43-3 TCN NA <o:p></o:p>
49-1 WCIX SD loaded fine<o:p></o:p>
49-2 WCIA HD loaded fine<o:p></o:p>
55-1 WRSP DT loaded fine
|Station||Apr 15 AM||Apr 15 PM|
|14-1 WSEC||Signed Off||Okay|
|14-2 WSEC||*** Weak Signal||Okay|
|14-3 WSEC||Signed Off||Okay|
|17-1 WAND HD||loaded fine||Okay|
|17-2 WAND SD||loaded fine||Okay|
|20-1 WICS HD||Loaded 2nd Try||**** No|
|20-2 ZUUS||**** did not load||**** No|
|20-3 GRIT TV||**** did not load||**** No|
|23-1 WBU HD||loaded fine||Okay|
|23-2 THIS TV||loaded fine||Okay|
|25-1 WEEK HD||NA||NA|
|31-1 WMBD DT||NA||NA|
|33-1 W33AY D||loaded fine||Okay|
|43-1 WYZZ DT||NA||NA
|49-1 WCIX SD||loaded fine||Okay|
|49-2 WCIA HD||loaded fine||Okay|
|55-1 WRSP DT||loaded fine||Okay|
Well I’m resorting to the fact that I may not get ABC tv station channel 20-1 anymore. Seems I should be able to get major network station with the closest tower near by?
Just unplugged the Tablo for 45 minutes; Cooled down. Plugged it back in . No luck still cannot get ABC 20-1 tv station.
Downgrading back to the pre-beta firmware did not fix my problem so it isn’t the firmware and I presume is just a coincidence that I lost the channel at the time of the update…
At this time I am out of ideas and have emailed the network tv station to see if they have any thoughts.
I am getting this Player Error as well.
so is anybodt from tablo going to respond to the error or are you going to let more customers hang in the wind. kind of annoying since this problem was first reported over 10 days ago and still no reply, absolutely pathetic.
That’s quite a pathetic first post as well.
However, the original poster in this thread has not consistently responded. It’s hard to solve the problem without input. There are a lot of parts involved, not just the Tablo device.
Open a Support Ticket with Tablo Support and let them login to your Tablo to check the logs.
Just to clarify, I have never had this problem. Had Tablo since May 2014 and have gone through many firmware updates all the way up to .28
I have gotten this error twice in the last week, i am forced to restart the box, i did a rescan and now get to wait for the guide to re-download. Damn its slow… However the rescan saw QVC…
First problem I’ve had since December 2014… the other night (Sunday) two shows didn;t record and, when I tried to play what was there, I got the message that a weak signal was to blame. There were storms in the area of the transmission towers so I figured that might be the cause, but now I an wondering if that was the problem
I just got this error again, the first time since I started this thread. Resetting the Tablo doesn’t help in my case. I opened a ticket, but in the meantime I’m stuck w/ no Tablo. I don’t want to do a Factory Reset b/c I don’t want to reenter all my recordings, especially now that I don’t have the paid guide service. (I’m still evaluating your product… ) I see that I have the .30 firmware, so that didn’t help me any.
Does anyone get this problem when their hard drive is near full?
Please change the error text: Unable to tune channel. This is usually caused by a Tablo coding error (bug). Go to Settings and run a channel scan to confirm.
That would be more helpful than the current error message.
To follow up on my post that started this thread, after a power cycle and Reset didn’t fix my problem, i did a Factory Reset and then things started working again. My free guide service trial had expired hours earlier, so I didn’t mind loosing my record settings as I had to reenter them as manual recordings anyway. My wife did call Tablo customer service and they called us back in a reasonable amount of time, but by then it was a moot point as I had done the Factory Reset.
Curious to see how my new ticket gets resolved…
Very weird problem.
- What is the brand and model of your HDD?
- How full was it? I have a 320 GB and it works fine with only 10 GB left.
It’s a 500 GB desktop PC HDD sitting in a USB HDD dock. It’s pretty old. I recycled it from my Windows Media Center PC that served as our DVR for four years prior to buying the Tablo.
Tablo said it had 5 of 500 GB available. I don’t think my HDD is my problem as i’ve been watching recorded shows all morning.