Menu TV guide constantly refreshes while scrolling through the guide

TV-Connected DVRs (like Tablo DUAL & QUAD HDMI)
1

Hello!

I’ve been having this issue while using the menu TV guide on my Tablo dual HDMI.

Using the menu guide, it will always show the data for approximately 2-3 seconds, re-loads the guide, and then shows the guide again for 2-3 seconds. It’ll continue this cycle until either I stop scrolling through channels or after I already pick the channel.

However, using the guide while already watching a live channel (by hitting the up arrow on the remote) will not have this issue.

It’s very strange and also frustrating for me. It wasn’t an issue when I first bought it in December 2021, but now it does it every time I use Tablo. I’ve tried clearing my user interface data, and resetting the device multiple times. It hasn’t fixed it :frowning_face_with_open_mouth: I need help please.

2

@Tubers Can you send a video of this to the support team so we can get a better sense of what you’re seeing?

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