Lost OTA Channels

Support & Troubleshooting
1

I relocated my Tablo dual lite to my new house last week. I shut it down as directed and when I started it up without issues. TV channels and recordings all came up without issue.

Yesterday, roughly a week later, live TV is not available. My channel list is present, yet selecting any of the channels for live TV yields no programming and a “Try again” error message.

I rescanned channels and all are shown to be discovered, however, I can’t click the “Done” button when the scan is complete as it is never activated. if I go back I’m still in the same situation with no live TV.

I’m guessing there’s a possibility the database is somehow corrupt, but I don’t want to do a factory reset and lose my recordings.

Any suggestions on how I might resolve the loss of my live TV and not lose my recordings?

2

Have you tried rebooting your Tablo? Quickly press and release the blue reset button and see if that clears your problem.

3

@LWB250 - It sounds like your Tablo is quite unhappy! Someone from the support team will reach out to you shortly so we can get this patched up.

4

Not at home right now but that’s on my list. I’ll wait to see what the Tablo folks have to recommend first.

Thanks!

5