Loose Parts Inside Tablo

Support & Troubleshooting
1

Just received my Tablo 4-Tuner that I ordered from Amazon. Upon taking it out of the box I heard some rattling and couldn’t believe a new unit would have loose parts inside. Having worked electronics for 26 years in the Air Force I decided to open it up and see what was going on. I discovered what appear to be two heat/RF shields loose inside the case. I couldn’t determine where they were supposed to be located and saw no obvious mounting points. I decided to remove them and hook up the unit and see what happens. Well, everything seems to be working OK. System has been running for about 4-5 hours with some slight lags that I think are probably caused by my old router… a Belkin N600.
So my question is what should I do? Leave things as they are or attempt to return the unit? Now that things are all hooked up and apparently running OK I hesitate to take it down. I also plan on purchasing a new router in the near future…
TIA for any input in this matter…

Cheers,
Bob

2

Hey mate, that’s same old router that I had. It was a good piece of kit in its day but it is not good enough for handling the Tablo video. You should update that.

3

Return it to Amazon and get another one. Or if you don’t want any down time, order a new one and then return the old one when it arrives. I wouldn’t waste time trying to figure out were those heat shields go.

4

Good idea… hadn’t thought of that, but need to get the bucks together…

5

@Bob_Norway Definitely touch base with our support team. There shouldn’t be any loose parts in your new Tablo. We’d be happy to set you up with a replacement.

6

Thank you… opened a ticket with the support team… awaiting response… FWIW unit is still operating OK w/o those pieces in it, but it is early days… :slight_smile:

Cheers,
Bob

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