Trying to understand why, while watching live TV via a Roku 1, the feed will just stop and go back to the list of what is currently showing. This has happened multiple times on three different Rokus. Then when re-selecting the show that was being watched we are either A) able to watch it or B) we get some error message. Eventually, we are able to re-select and watch the show. The show by the way this time was the news and was not scheduled to record and we have already updated to 2.1.20. Does this happen to anyone else? @tablosupport What’s the fix for this?
Are you using all Roku 1s?
This does not happen on my Roku 3s.
Let Tablo know which exact Roku model, they can try to replicate the issue to find a fix.
I have also had my 4 tuner Tablo stop the live stream and go back to the Live TV Guide as well. It started after the last update. In all my incidents I could always go back to the live stream with no error message. I am on a Roku 3.
Just to make sure I understand:
I get that it was on live TV, but were you ‘rewound’ or a few minutes behind when this happened? Did FF/RW seem to trigger this? Or did it randomly just skip ahead to live TV?
@TabloSupport Just watching TV. It goes silent, I see “please wait”, then “communicating with Tablo” and then get the program listing. This happened before and after the recent update. And don’t get me started on the “just rewound or fast forward” triggering a freezing problem. That will be a whole other post. But no it did not just skip to live TV…I’ve never had it do that. The stream stops entirely and at completely random times. It’s not often but I’d rather it not happen at all. Thanks for getting back though.
@mullermg Might be hard to test, but can you get the Tablo to stream video on a different device when this happens? If you try the web app, for isntance - can you get connected and stream video?
@tablosupport Thanks for getting back. I just switched internet providers. I’ll watch for it to happen again.
@tablosupport Haven’t been using Tablo much for Live TV as it’s become annoying but doing so tonight as I’m reading thru all the many (yet repeated/duplicated) posts I’ve missed the last month and a half or so and this issue just occurred again while watching Live TV. Going fine then BAM get a gray box that says “loading” for about 15-20 seconds and then just goes back to the Live TV listing. Note I’m watching via Roku 1 which is wireless, my wifi network is stable, and my antenna signals are strong. I did as you suggested and pulled up the show on my phone. Buffered in the beginning but playing fine now. I went ahead and started watching the same show again on the Roku and it’s 15 seconds behind what’s playing on my phone. What gives?
@mullermj - the communication path is from the Roku to the router to the Tablo - your internet provider isn’t needed for the Roku to work with the Tablo.
Is your Tablo wired or wireless? Have you tried the “HD 720p Roku/Chromecast” setting?
@mark Tablo is wired. And yes using the 720 Roku setting. Which btw really irks me. Nothing on their site or the box said my enjoyment would be diminished by using wifi. And as my internet provider provides the modem/router I’d say it’s needed if I want to have a network to send a Tablo signal over. And a crappy single band modem/router is why I switched. Now I have a dual band which really helped. Most things are using the 5ghz and just my Rokus use the 2.4ghz.
What happens when watching live tv on my Rokus is when the show I am watching is done, it goes back to the list of what’s on. Then I need to select a show. In other words, I can’t just leave it on a channel for background noise and let it stay on. As each show ends, it goes back to the list of shows that is on. This only happens on Roku. I can watch on my Android devices and it keeps playing. @TabloTV I hope the new Roku channel does NOT do this.
Wireless N over the 2.4 GHz band has inherent limitations when it comes to speed. In order to preserve 1080p quality the bitrate on the Tablo is 10 Mbps. Most 2.4 GHz networks unless you’re right next to the router cannot handle that speed. So the issue here is not Tablo but your networking and front end equipment.
I was having buffering issues with my Fire TV Stick on the 2.4 GHz band so I bought a TL-WDR3600 and threw the Fire TV Stick on the 5 GHz band and all my issues went away.
Your Roku 1 may need to be upgraded to a 3 which has support for 5 GHz WiFi. Or wait for the Roku 4 then upgrade.
Which Roku 1 btw? Model 2710?
Currently my 2.4 and 5 GHz network names are the same. How can I force the Tablo and Roku 3 to connect to the 5 GHz network? I tried disabling the 2.4 network altogether but then my Windows computer would not connect. I was thinking of changing the ssid so that they are unique in the first 13 or so characters, and then join the 5 GHz network, and let Windows be happy on 2.4. Might leave the bedroom Roku on 2.4 since it has to go thru a wall. Or better yet hard wire the Roku 3 and Tablo.
@theuser86 Yep the 2710. And back to a huge point, nothing anywhere warns folks to avoid using something such as a Roku 1. That’s what I have (3 of them), they touted Tablo’s wireless broadcast connectivity, and those of us with them just need the Tablo folks to follow through. Your support in that direction would be appreciated by many. @tablosupport Can you get some info from the developers on their progress with this widely reported short coming with Tablo and devices on 2.4ghz? Thank you.
@beastman I am no expert but I would imagine having separate ssid’s would allow you to direct a device to a particular network. Mike are set up this way which allows me to direct all but my Rokus to the 5ghz to limit congestion on the 2.4.
The poor WiFi performance over the 2.4 GHz is an issue with your networking equipment. Not Tablo’s issue to support or fix. This is an inherent limitation with old technology.
Put the Tablo, router and Roku all in the same room and yes Wireless N over 2.4 GHz will likely run great.
If you want to use a recording quality above the 720p Roku / Chromecast setting then use the 5 GHz band or better yet, hard wire the Tablo.
There’s not more Tablo can do to optimize things using an older Roku (the specs of the Roku 1 aren’t great). If you read through the forums, Tablo Support consistently recommends the Roku 3 and the choice of Roku.
Yes I see many on here happily suggest I buy the 3. However, Nuvyyo said Roku is the preferred platform toTV And yes even the Roku 1. My Roku 1s have no issue streaming wirelessly EXCEPT for Tablo. Unbeknownst to outsiders the Tablo developers chose certain hardware that causes this poor performance. Everyone will be hard pressed to prove the many of us wrong here. Sure maybe they didn’t choose the hardware rather they couldn’t afford better. Only Tablo chokes and pukes on Roku. They have aacknowledged as much so now we’re standing by albeit rather vocally and pressing for faster improvement. If they roll out a better working version I’ll squeak more than any wheel they’ve heard up in Canada to press for an even exchange for the incompatible one they first sold me.
@mullermjThe poor WiFi performance over the 2.4 GHz is an issue with your networking equipment. Not Tablo’s issue to support or fix. This is an inherent limitation with old technology.
Just call any company or person who developed an app for RokU for advice. Heck they even hired a Roku developer. My network is fine until Tablo wants to play. The others still work.But Tablo has to sit down and wait for his family to put him to bed. Crazy world. Still cautiously optimistic.
For the new Roku channel coming out, I would not expect to see a performance improvement with a Roku 1. The new UI will likely run very slow on said device.
There is a reason the new Netflix UI and YouTube UI was only released for the Roku 3 and the Roku Streaming Stick HDMI version. This issue with the hardware in the Roku 1 being behind the times is not solely isolated to the Tablo. Even Roku the company itself realized this and chose only for the new features such as the UIs above and screen mirroring, etc. to go to the Roku 3 and Stick only. No love for the Roku 1, this made many Roku 1 and 2 users very upset because they bought a new product. But it is an inherent limitation of the hardware in the Roku 1.
The Roku 1 was released in Sept 2013 while the Roku 3 was released in March 2013. So it is not an issue of dated hardware but just budget hardware in it. The Roku 1 is half the price of the Roku 3 - you get what you pay for.
Perhaps those who don't have a Roku would be smarter to wait for the Roku 4 to come out. Of course everyone has the Roku 3 on sale currently. What will the Roku 4 offer that the Roku 3 doesn't? Faster processor, more memory, faster network card?
Yes I see many on here happily suggest I buy the 3. However, Nuvyyo said Roku is the preferred platform toTV And yes even the Roku 1. My Roku 1s have no issue streaming wirelessly EXCEPT for Tablo. Unbeknownst to outsiders the Tablo developers chose certain hardware that causes this poor performance. Everyone will be hard pressed to prove the many of us wrong here. Sure maybe they didn't choose the hardware rather they couldn't afford better. Only Tablo chokes and pukes on Roku. They have aacknowledged as much so now we're standing by albeit rather vocally and pressing for faster improvement. If they roll out a better working version I'll squeak more than any wheel they've heard up in Canada to press for an even exchange for the incompatible one they first sold me.
It is not a matter of using cheap hardware, it is a matter of using state of the art hardware that requires the newest technology to run. It is no different than the way computer technology advances. Try running the latest games on a PC with a 1980’s 10 MHz processor. Is it the game developers fault that the game will “choke” on that PC because it is not backwards compatible? Technology advances and leaves behind hardware with the old specs.
As @theuser86 correctly stated the latest Netflix UI which supports 4k will not run on a Roku 1 so you cannot claim that “nothing else chokes” on your Roku 1. Netflix does not “choke” on your Roku 1 because it does not “allow” you to run the latest Netflix technology. No where on the Netflix website does it tell you that unless you use a Roku 3 you will not get the latest Netflix HD technology. It just list Roku as a device that will stream Netflix and provides a link to the Roku website. They also state this in the FAQ: The picture quality while streaming movies & TV shows may vary from computer to computer, and device to device. Picture quality may be affected by a variety of other factors, such as your location, the bandwidth available through and/or speed of your Internet connection."
We are suggesting that you upgrade your Roku because we know from experience that it works.